Financial Matters

Charges as of 1 February 2018

Accident & Emergency

SERVICES & FACILITY FEE $114

Inpatient Charges

Daily Ward Charges - Acute Ward
PATIENT CLASS OF WARD ACCOMMODATION
Singapore Citizen Class A Class B1
$469 $235
Class B2 Class C
$77 $38
Permanent Resident Class A Class B1
$469 $265
Class B2 Class C
$132 $86
Resident Foreigner/Non-resident Class A Class B1
$469 $294
Ward Class B2 Ward Class C
$235 $203


Daily Ward Charges - Intensive Care Unit

PATIENT CLASS OF WARD ACCOMMODATION
Singapore Citizen Class A Class B1
$860 $685
Class B2 Class C
$272 $123
Permanent Resident Class A Class B1
$860 $774
Class B2 Class C
$482 $338
Resident Foreigner/Non-resident Class A Class B1
$860 $860
Class B2 Class C
$860 $860

 
Daily Ward Charges - High Dependency Ward

PATIENT CLASS OF WARD ACCOMMODATION
Singapore Citizen Class A Class B1
$589 $385
Class B2 Class C
$138 $72
Permanent Resident Class A Class B1
$589 $530
Class B2 Class C
$292 $220
Resident Foreigner/Non-resident Class A Class B1
$589 $589
Class B2 Class C
$589 $589

Outpatient Consultation Fees

Subsidised - Singapore Citizen

DOCTOR FIRST VISIT REPEAT VISIT
Senior Consultant *$37 *$34
Consultant
Associate Consultant
Registrar
Medical Officer


Subsidised - Permanent Resident

DOCTOR FIRST VISIT REPEAT VISIT
Senior Consultant $56 $51
Consultant
Associate Consultant
Registrar
Medical Officer


Private Patient

DOCTOR FIRST VISIT REPEAT VISIT
Senior Consultant $135 $98
Consultant  $116 $88
Associate Consultant  $102 $65
Registrar

Day Surgery Charges

PATIENT FACILITY FEE
Singapore Citizen $43
Permanent Resident $78
Private Patient $139

 

NOTE:

  • Hospital fees shown for B2 and C class wards are based on the assumption that patient receives maximum subsidy.
  • A patient’s visit will be classified as a new consultation/visit if:
    • S/he has been discharged from the hospital.
    • The last visit has lapsed by more than 12 months.
  • Consultation charges listed above exclude joint consultant fees.
  • All charges are rounded to the nearest dollar.
  • Charges are inclusive of 7% GST, except in the case of subsidised patients, whereby the GST is absorbed.
  • * Specialist Outpatient Clinic subsidised rates are based on minimum government subsidy.
  • Subsidised Patient is applicable to Singapore Citizen and Permanent Residents only.
  • Eligible Singapore citizen is Means Tested based on individual patients’ monthly household income. In addition, the Pioneer Generation will receive a further 50% off their subsidised bill.
  • Charges are subject to change without prior notice.

You may settle your bills through the following modes:

Payment Channel Payment mode Operating Hours
Cashier Counters

Payment can be made via cash, NETS, credit cards (including Apple Pay & Samsung Pay) and cheques. 

The cheque should be crossed and made payable to 'NUHSG Pte Ltd'. Please indicate the bill number and patient’s name on the back of the cheque.

Mon - Fri : 8:30 am to 5:30 pm
Sat : 8:30 am to 12:30 pm

AXS Stations

Payment can be made via NETS and credit cards. Please select  - JurongHealth Campus.

» locations of AXS Stations

Payment can also be made through AXS e-Station online or through AXS m-Station on your mobile.
24 hrs             



7- Eleven Stores Payment can be made by cash, NETS or CashCard over the counter at any 7-Eleven store located islandwide.
DBS Internet & Mobile Banking Payment can be made via DBS iBanking and DBS PayLah!. Please select billing organisation - NUHSG Pte Ltd.
By Post:
Cheque/Credit Card Payment Slip
Please fill in your credit card/cheque details on the payment slip provided on your bill and mail it to:

Robinson Road Post Office
PO Box 2093
Singapore 904093


The cheque should be crossed and made payable to 'NUHSG Pte Ltd'. Please indicate the bill number and patient’s name on the back of the cheque.

N.A

Express Payment Plan

Express Pay offers you the convenience to pay your bills without queuing at your last service point at any of the following institutions - Ng Teng Fong General Hospital, Jurong Community Hospital or Jurong Medical Centre. Elderly patients in particular can enjoy better ease of mind as Express Pay saves them the hassle of queuing at the payment kiosks or sending payment to us. Express Pay can be used to pay for the following:

  • Emergency consultations
  • Day surgery
  • Inpatient bills
  • Specialist Outpatient Services

Please approach any of our payment counters for the application form. For more information on Express payment, please refer to our Frequently Asked Questions below.

Frequently Asked Questions 

Q1. What is Express Pay?

Express Pay offers you the convenience to pay your bills without queuing at your last stop of service at any of the following institutions - Ng Teng Fong General Hospital, Jurong Community Hospital or Jurong Medical Centre. Elderly patients, in particular can enjoy better ease of mind as Express Pay saves them the hassle of queuing at payment kiosks or sending payment to us.

The bill(s) will be charged up to the maximum amount authorised or the outstanding amount, whichever is lower, to the designated credit card. The hospital bill and credit card slip will be sent within 7 working days upon our processing.

Q2. What services do Express Pay cover?

Express Pay can be used to pay for the following:
• Emergency consultations
• Day surgery
• Inpatient bills
• Specialist Outpatient services

It does not apply to payment of medical reports and its related requests.

Q3. How do I settle my bills?

You may pre-authorise the payment of your bills using Visa and/ or Master cards.

Q4. Is Express Pay chargeable?

There is no administrative fee for this service.

Q5. How do I register for Express Pay?

Please approach any of our payment counters for the application form, and return the completed form to any of our counter staff. Alternatively, you can mail it back to us along with a copy of the payer’s NRIC. The service will be activated at your next visit.

Q6. Can Express Pay be used for bills other than my own?

Yes. Please submit a separate application form for each patient.

Q7. What if my bill exceeds the credit card limit?

In this instance, your bill payment will be rejected by your designated credit card and our hospital will send you a bill for your payment.

Q8. What if my outstanding amount exceeds the maximum amount that I have authorised?

In such instances, a bill for the remaining outstanding amount will be sent to you.

Q9. How do I change my Credit Card details?

You may do so by completing a new Express Pay Application Form and stating your new credit card number, its expiry date and the name of the card holder. This will supercede the earlier credit card details given to our hospital.

Q10. How can I terminate Express Pay?

Please submit your request in writing to:

Business Office
Ng Teng Fong General Hospital
1 Jurong East Street 21
Singapore 609606

Termination will take approximately 3 days to take into effect upon our receipt of your request.

Deposit Payment

  • A deposit is required for:
    - Admission to Ward Class A and B1
    - Certain procedures in Ward Class B2 or C (due to the Medisave withdrawal limit)
  • Deposit payments can be made in cash, by NETS, local cheque or credit card (Visa, MasterCard® or American Express).
  • Patients are required to provide a Letter of Guarantee from their employer or insurance company for partial or full waiver of the deposit payment.
  • Non-resident patients are required to provide:
    - Letter of Guarantee from a local firm, a Singaporean with earning income or insurance company; OR
    -
    Banker's Guarantee

Change of Ward Accommodation

Upgrade of Ward Accommodation

Patients may request for an upgrade of the ward accommodation, subject to availability.

  • A deposit is required if the upgrade is from a subsidised ward to a private ward.
  • All charges, except for the standard daily ward charges, incurred from the time of admission at the lower ward class until the time of the upgrade will be re-computed and charged according to the higher ward class.

Downgrade of Ward Accommodation

  • Patients may request for a downgrade of ward accommodation, subject to availability.
  • If the patient is due for discharge within 24 hours, the request to downgrade will not be accepted.
  • A patient who requests for a downgrade from Class A or B1 ward accommodation to Class B2 or C will be required to undergo means testing, provided that the interim bill has not exceeded $15,000.
  • Downgrade of the standard daily ward charges and all service charges will only apply from the time that the patient is physically transferred to the downgraded ward.

A patient's visit will be classified as a new consultation/visit if:

  • S/he has been discharged from the hospital without a follow-up outpatient appointment. 
  • The last outpatient appointment/visit to the hospital was more than 12 months ago.

Patient Categories

Outpatients will be classified as private or subsidised patients according to the following terms.

Subsidised Patient

A subsidised patient refers to a Singapore Citizen or Singapore Permanent Resident who has been referred to a public restructured hospital without specifying a particular specialist. The hospital will assign a specialist according to its discretion.

The patient’s first visit to the public restructured hospital is via:

  • Referral letter from:
    - A public restructured hospital under subsidised status;
    - A public restructured hospital’s Accident & Emergency department;
    - A polyclinic; 
    - The Singapore Armed Forces
  • Discharge from inpatient ward class B2 or C

Subsidy is only applicable for Singapore Citizens and Singapore Permanent Residents who are not existing private patients for the same medical condition.

Private Patient

A patient will be classified as a private patient if the visit is via/the result of:

  • Self-referral or walk-in
  • Referral letter from:
    - General Practitioner;
    - Private Hospital;
    - Public restructured hospital under private patient status and/or specifying a consultant by name;
    - Polyclinic and/or specifying a consultant by name
  • Discharge from inpatient ward class A or B1
  • Industrial accident

Using Your Medisave to Pay the Hospital Bill for Yourself or Your Immediate Family Members

Immediate family members refer to:

  • Spouse
  • Child
  • Parent
  • Grandparent (Your grandparent must be a Singapore Citizen or Singapore Permanent Resident)

Upon your/the patient’s admission, you should inform the Admissions staff of your intent to use your Medisave to pay the hospital bill for yourself or your immediate family.

Please bring along your:

  • NRIC OR
  • Passport OR
  • CPF membership card

You will also need to sign a Medical Claims Authorisation Form to authorise the Central Provident Fund (CPF) Board to make a deduction from your Medisave account to pay for the hospital bill.

Using Your Medisave to Pay the Hospital Bill for Non-immediate Family Members

Non-immediate family members refer to:

  • Brother
  • Sister
  • Uncle
  • Aunt
  • In-law
  • Niece
  • Nephew

You may use your Medisave to pay the hospital bill for non-immediate family members if the patient:  

  • Is a Singapore Citizen or Singapore Permanent Resident
  • Is staying in a B2 or C-class ward
  • Does not have a Medisave account
  • Has immediate family members who do not have enough Medisave funds and cannot afford to pay the hospital bill
  • Is a dependent of the Medisave account holder

Please visit the Ministry of Health website for more information on Medisave withdrawal limits.

MediShield Life replaced MediShield from 1 Nov 2015, and will offer:

  • Better protection and higher payouts, so that patients pay less Medisave/cash for large hospital bills 
  • Protection for all Singapore Citizens and Permanent Residents, including the very old and those who have pre-existing  conditions

MediShield Life is a basic health insurance plan, administered by the Central Provident Fund (CPF) Board, which helps to pay for large hospital bills and selected costly outpatient treatments, such as dialysis and chemotherapy for cancer.

MediShield Life coverage is sized for subsidised treatment in public hospitals. Those who choose to stay in a Class A/B1 wards or in a private hospital are also covered by MediShield Life. However, as MediShield Life payouts are pegged at Class B2/C wards, the MediShield Life payout will make up a small proportion of the bill only. The patient may therefore need to pay more of their bill from Medisave and/or cash.

*Information taken from the Ministry of Health (MOH). For more information on MediShield Life benefits and how MediShield Life claims work, please visit the MOH Medishield Life website.

Many Singaporeans have private insurance plans for hospitalisation in the form of Integrated Shield Plans (IPs).

If you are covered by one of the following plans, you have an IP.

 

IPs comprises two components:

  • The first is a MediShield Life component run by the Central Provident Board (CPF) Board. From 1 Nov 2015, MediShield Life replaced the MediShield component of your policy, to give policyholders better coverage.

  • The second is an additional private insurance coverage component run by private insurers, typically to cover Class A/B1 wards in public hospitals or private hospitals.

If you have an IP, you are already covered by MediShield Life. MediShield Life is a component of your IP, there is no duplicate coverage.

The private IP insurers act as a single point of contact for IP policyholders, even though they work with CPF Board back-end on premium collection and claims disbursement for the MediShield Life component. 

*Information taken from the Ministry of Health (MOH). For more information on integrated shield Plan and how integrated shield plan claims work, please visit the MOH Medishield Life website.