Pre-order Your Balance Medication

This service is only for patients who are holding prescriptions with balance uncollected medication from Ng Teng Fong General Hospital’s Specialist Outpatient Clinics.

If you do not have a prescription with balance medication(s), please contact our General Enquiries Line at 6716 2000 (24 hours).

Patients/caregivers may either opt for self-collection or home/office delivery at an additional fee.  


Home/Office Delivery


Ng Teng Fong General Hospital

Tower A, Level 2, Outpatient & Retail Pharmacy


Operating Hours:

  • Mondays – Fridays: 8.30am - 7pm
  • Saturdays: 8.30am – 1.30pm
  • Closed on Sundays & PHs

Delivery Charge:

$10.70 (incl. 7% GST)


Delivery Time:

Monday – Fridays from 9am to 5pm (excluding eve of PHs & PHs)

Pharmacy will contact you directly to arrange for a delivery date and time.

How to Place Your Order:

Please send an email to with the following details.

  • Full Name of Patient
  • Patient’s NRIC
  • Contact Number
  • Method of Collection: Self-collection or Home/Office Delivery


Please place your order at least ONE working day in advance.

  • Orders placed on Saturdays, Sundays and Public Holidays will only be processed the next working day.
  • Our staff will call you to confirm your medication order and date of collection/delivery.
  • For further enquiries, please call the Outpatient & Retail Pharmacy at 6716 1020 during its operating hours.