Q1. Who can request for a medical report?
In accordance to the Personal Data Protection Act (No.26, 2012), an application for a medical report can only be made by the patient except if the patient is:
- A minor;
Please refer to Question 2 for details.
Please refer to Question 3 for details.
- Mentally incapacitated;
Please refer to Question 4 for details.
- Applying for Work Injury Compensation
Work Injury Compensation reports can be applied by either the patient or the patient’s employer. Completed reports will be submitted directly to the Ministry of Manpower. Please refer to Work Injury Compensation for details.
Q2. Who is considered a minor?
A minor is someone who is:
- Below 21 years of age;
- Not an active National Serviceman;
- Not married;
- Not a widow or widower
If a patient is a minor, the request for medical report has to be made by the patient’s parent or legal guardian.
Q3. How do I request for the medical report of a deceased patient?
If the patient is deceased, the application has to be made by the Legally Appointed Representative of the Estate. This is either an executor of the deceased’s “Will”, who has been granted probate, or a person who has been appointed as an administrator of the deceased’s estate by the Singapore Court.
If the deceased does not have a Legally Appointed Representative of the Estate, then the application has to be made by the deceased’s closest relative (who is living and possesses the mental capacity to process the application). The order of the closest relatives is listed as follows. Where there are two or more of such individuals within the same category of relatives, the application shall be made by the eldest or the elder relative:
- Other relation
The applicant will be asked to fill up an Additional Consent & Declaration for Release of Medical Information for Deceased Patient Form if required. Section 1 is to be filled by the applicant. If the applicant is not the only living child/sibling of the deceased, then Section 2 is to be filled by a child/sibling (other than the applicant) of the deceased patient. Scanned copies/photocopies of the relevant verification documents eg. marriage certificate, birth certificate, are to be provided by each declarant i.e. spouse/child/sibling, as proof of relationship to the deceased patient.
Q4. How do I apply for the medical report of a mentally incapacitated patient?
In accordance to the Mental Capacity Act (Cap 177A), the application has to be made by the Legally Appointed Representative of the patient, who is a Donee of a Lasting Power of Attorney granted by the patient or by a Court Appointed Deputy.
If the mentally incapacitated patient does not have a Legally Appointed Representative, then the application has to be made by the patient’s main caregiver.
The main caregiver of the patient will be asked to fill up an Additional Declaration for Release of Medical information for Patient Who Lacks Mental Capacity Form if required. If there is more than one main caregiver, each main caregiver will be asked to sign the above-mentioned form separately.
Q5. How do I process my insurance form?
The patient or the Legally Appointed Representative of the patient may submit the insurance form to be completed by a doctor. The insurance form must be signed in advance by the patient. In the event that the insurance form is not signed by the patient, the application form to request for medical report has to be submitted with the patient’s consent or by the patient’s Legally Appointed Representative or closest relative as specified in Question 3 above.
Q6. Can I use my Medisave to pay for the charges of the medical report?
No, Medisave cannot be used to pay for a medical report.
Q7: Can I claim the medical report fees from my insurance company?
You will need to check with your insurance company.
Q8: My hospitalisation bill is only about $200. How useful is the medical report for small claims?
For small claims (<$1,000), you are advised to process the insurance claim using the Inpatient Discharge Summary, which is provided to patients upon discharge. You should request for your medical report only if the insurance company requests for it.
Note: If you are requesting for your medical report to file an insurance claim, you are advised to obtain an Insurance Claim Form from your insurance agent.
Q9. I have been seen by two different doctors in JurongHealth. Can I request for one consolidated medical report?
The two doctors you consulted were for different conditions. It is necessary for each doctor to write the medical report based on your medical condition and the treatment each of them rendered. Hence, you will need to request for two separate medical reports.
Q10. I have visited the hospital for various reasons. Which medical report should I be requesting?
You are advised to request for the medical report that is relevant to the purpose of your claim. Do note that each request for a medical report is chargeable.
Q11. What happens if the doctor is no longer with the hospital?
We will re-assign an appropriate doctor to write the medical report. The procedure for the application follows the normal process.
Q12. What happens if a medical report cannot be processed?
The release of the patient’s medical information is subject to JurongHealth’s official approval. In the event that we are unable to process a medical report, the requestor will receive a notification and refund if the medical report fee has been paid.