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For Patients & Visitors

COVID-19 Safety Precautions

COVID-19 Safety Precautions


In line with the latest COVID-19 measures as part of Singapore's gradual opening of healthcare services, visitors will be allowed in public, private and community hospitals.

Ward Patients

  • Maximum of 5 visitors per day per patient are allowed.
  • Up to 2 visitors per patient allowed in the ward at any one time during the following visiting hours:
    ​Monday to Friday:
    12.00pm - 2pm
    5.00pm - 8.30pm​
    ​Saturday and Sunday (including PH):
    ​12.00pm to 8.30pm

  • All visitors to the wards must produce their NRIC/FIN to the Visitor Registration counter at Tower B, Level 1 for registration 

 

Clinic Patients

  • One accompanying caregiver is allowed per patient.

 

Emergency Department

  • No accompanying caregivers allowed for patients in the Emergency Department, unless patient requires special assistance or is a child under 16 years old.

  

All patients, visitors and accompanying caregivers are required to 

  • WEAR THEIR OWN MASKS AT ALL TIMES IN ALL PATIENT CARE AREAS. Those without masks will be denied entry.
  • Practise hand hygiene
  • Maintain social distancing of at least 1 metre from other pre-designated visitors/accompanying caregivers and patients

Before entering the patient care areas, all visitors/caregivers /patients will undergo temperature screening and complete a declaration form* on your current health status, recent travel and recent contact with COVID-19 patients.

​*Online Declaration Form

Patients and accompanying caregivers with Specialist Outpatient Clinics (SOC) appointments at Tower A may fill up the health declaration form online prior to the visit at the hospital. Please read the instructions below on how to do so:

  1. The online declaration form has to be completed by the patient and accompanying caregiver on the day of the outpatient appointment.
  2. On the online declaration form, please select “Ng Teng Fong General Hospital” and complete all fields before submission.
  3. After submitting the online declaration form, a message will appear on your browser. Please keep the browser open as you will be required to show the ‘results' page on the browser at the temperature screening stations at Tower A before entry. Alternatively, you may take a screenshot of the message.
  4. If you did not manage to capture a screenshot of the message or if your online submission was unsuccessful, you will be required to complete the declaration form onsite. During this period of time, you may experience a longer waiting time at the temperature screening counters.

           Submit Online Health Declaration Form


Under the Infectious Disease Act, it is an offence to provide false information in the health declaration form.

Visitors/caregivers who

  1. are unwell (fever, cough, sore throat, runny/blocked nose or breathless)
  2. have had close contact with a COVID-19 patient in the last 14 days
  3. are 12 yrs and below
  4. has travelled overseas in the last 14 days

will not be allowed to enter patient care areas.

Temperature Screening Stations Operating Hours

Location
Temperature Screening Hours
Tower A Level 1
Monday - Friday: 7am - 7pm
Tower A Level 2Monday - Friday: 7am - 7pm
Tower B Level 1Monday - Sunday: 24hrs
Tower B Level 2Monday - Sunday: 8am - 8.30pm
Tower C Level 1Monday - Sunday: 7am - 9pm

Visiting hours

Tower B

General Ward
Monday to Friday: 
12.00pm - 2.00pm
5.00pm - 8.
30pm​

​Saturday and Sunday (including PH): 

12.00pm - 8.30pm​
​ICU / High Dependency
​Daily
​12.00pm - 8.30pm


If maximum number of visitors is exceeded, a visitor may be placed on the visitor waiting list. An SMS will be sent to the first visitor on the waiting list as soon as a visiting slot is available. Please arrive at the gantry within 10 minutes of receiving the SMS. Otherwise the slot will be given to the next visitor on the list after 10minutes.

We seek your understanding to help keep our patients and your loved ones safe.


We have stepped up our vigilance and precautionary measures.

Before you enter the clinical areas, you will be asked about your current health status, recent travel and recent contact with COVID-19 patients. 

You must inform our staff if:

  1. You have cough, sore throat, runny nose, breathlessness or loss of smell and/or fever.
     
    Or in the last 14 days
  2. Stayed in a workers' dormitory

    OR
  3. You have had close contact with a COVID-19 patient

    OR

  4. Working in an occupation or environment with risk of exposure to COVID-19 cases (e.g. Healthcare, Dormitory, Isolation/ Quarantine/ Community Care Facilities or Ambulance/ dedicated patient transport etc.)

    OR
  5. Travelled Overseas


Entry Points & Temperature Checks:

Click on the images below to enlarge the respective poster.

J-Walk Pedestrian Network
J-Walk Pedestrian Network


To get the latest and accurate updates on the COVID-19 (Coronavirus Disease 2019) situation in Singapore, please visit the Ministry of Health’s website at https://www.moh.gov.sg/covid-19

MOH Resources

General Information about COVID-19 Situation

Source: Ministry of Health

Q1 What are Coronaviruses?

Coronaviruses are a large family of viruses causing illnesses ranging from the common cold to pneumonia (a more severe lung infection). A new coronavirus strain has been identified in Wuhan, China. The Coronavirus Disease 19 (COVID-19) has caused cases of severe pneumonia in China and cases have been exported to other countries and cities.

Q2 [Updated] How does COVID-19 spread?

Current evidence suggests that transmission of COVID-19 occurs primarily through the respiratory droplets of infected people, which are expelled when an infected person coughs, sneezes, talks or sings. These respiratory droplets can reach the eyes, nose or mouth of a susceptible person directly or indirectly (via contaminated surfaces), resulting in infection.

Airborne transmission of the virus can occur in health care settings where aerosol generatiing procedures are performed. The role and extent of airborne transmission outside of health care settings is under further study. MOH will continue to monitor the evidence as it emerges.

To reduce the risk of spread, members of public are advised to wear a mask when leaving home, observe good hand hygiene and safe distancing, and avoid crowded spaces if possible.


MOH is closely monitoring the evolving situation and members of public are advised to check the MOH website for updates.

Q3 What are the symptoms of COVID-19?

 

The symptoms of COVID-19 infection are similar to that of regular pneumonia. Typical symptoms include fever, cough and shortness of breath.

Q4 What is the treatment for COVID-19?

 

Supportive treatment is provided based on the patient’s clinical condition. No proven specific treatment or anti-viral drug for COVID-19 is currently available.

Q5 Is the disease deadly? How is this compared to SARS?

 

The situation is evolving and many characteristics of the virus and how it may affect people are still unclear. However, current information suggests COVID-19 can cause severe disease and death in 2% to 3% of people with the infection, especially among the elderly and those people with underlying health problems or compromised immune systems.

Q6 [Updated 15 March 2020] What is the current public health travel advisory?

MOH advises travelers to defer all non-essential travel abroad.

Q7 How are the frontline workers, e.g., airline staff, healthcare workers, checkpoint staff, protected, to make sure that they do not get sick and spread the diseases?

 

Employees working in the various sectors would have received sector specific advisories, which include measures and precautionary measures that employees and employers can take.

Please refer to the sector specific advisories for more details.

Q8 Where do I get the latest information on the disease situation?

 

Health advisories and latest information on the local disease situation is available on the Singapore Ministry of Health website at www.moh.gov.sg. For queries, please call the MOH general enquiry hotline at 6325 9220. For the latest global disease situation, you may wish to refer to information on the World Health Organisation website at www.who.int.

On Masks and Personal Protective Equipment (PPE)

Please click here for more FAQs on Masks (e.g. mask distribution, supplies and stockpiling).

Q1 Who should wear a mask? What kind of mask should I wear?

 

It is mandatory for all persons to wear a mask when leaving their homes. The general public is advised to stay home and avoid going out. It is difficult for those who need to go out for work or to purchase necessities, to avoid contact completely, including with infected persons who have very mild symptoms or may not show any symptoms. The wearing of masks is therefore an important precaution we can all take.

Everyone must wear a mask when outside of their homes. This applies on public transport, taxis, private hire cars, walking to or at markets, and also for permitted enterprise workers at all workplace premises, whether they are frontline staff (such as food handlers, cashiers and bus drivers) or performing back office functions (such as data entry personnel and payroll executives). Individuals may remove their mask while
engaging in strenuous exercise outdoors (e.g. running/ jogging), but they must put it back on after completing exercise.

(see Advisory on Wearing Masks, under the section “Content you can use”)

Q2 Why are SCDF medical crews seen to be wearing personal protective equipment when responding to emergencies?

 

The Singapore Civil Defence Force (SCDF) may implement precautionary measures to provide protection for its ambulance medical crews when dealing with emerging infectious diseases.

Ambulance medical crews will don personal protective equipment (masks, gloves, gowns, caps and goggles) when responding to cases where patients have fever or respiratory symptoms (e.g. coughs, wheezing or shortness of breath), and if they have travelled to China in the past 14 days. SCDF will also decontaminate its emergency ambulances after conveying such patients to the hospitals.

These are precautionary measures, and not confirmation of a case of COVID-19.

Q3 Why do healthcare professionals use an N95 mask and don full personal protective equipment (PPE), including goggles, then?

 

When dealing with infectious diseases, healthcare workers are required to wear the personal protective equipment (PPE), including N95 and goggles, as they are in close contact with patients and their bodily fluids.

As such, the PPE is needed to create a barrier between healthcare workers and the infectious agents from the patients, and to reduce the risk of transmitting micro-organisms from healthcare workers to patient(s).

COVID-19 Infection Symptoms and Seeking Medical Attention

Q1 How long is the incubation period? If somebody travels to cities with confirmed cases, how many days of no-symptoms after the travel, will he/she then be considered clean and disease-free?

 

Data from cases in China suggests that the incubation period is up to 14 days.

Therefore, travellers are advised to monitor their health closely for at least 2 weeks upon return to Singapore. You are advised to seek medical attention promptly if you feel unwell, and to also inform your doctor of your travel history.

Q2 I would like to seek medical attention as I have a cough and runny nose and have recently travelled to the countries with confirmed cases of COVID-19. Should I go to the GP or do I have to go to A&E?

 

If you have recently travelled overseas, and are feeling unwell with a fever, or respiratory symptoms (such as cough, runny nose), please seek medical attention promptly. You can go to any of the Public Health Preparedness Clinics (PHPCs), as well as polyclinics. You may look for a PHPC near you at www.phpc.gov.sg. All cases fulfilling the suspect case definition seen at various healthcare settings will be reported to MOH immediately and referred to hospitals for further assessment and treatment.

Q3 Are discharged COVID-19 patients infectious?

 

No. COVID-19 patients in Singapore are discharged only when fully recovered and no longer transmitting the virus.

Prior to discharge, two swab tests at least 24 hours apart are done, using sputum samples, nasal or throat swabs. Doctors may also conduct tests with fecal or urine samples. Tests on consecutive days have to be negative before patients can be discharged. Patients are also given a date for follow up at the hospital.

Confirmed Cases and Contact Tracing

Q1 Can MOH provide more information about the whereabouts of the confirmed cases? What if I suspect that I have been at the same place as the confirmed cases? What should I do?

 

Contact tracing will be conducted to identify close contacts of the confirmed cases.

If you are deemed to be a close contact of a confirmed case, you will be contacted by MOH officials and advised on the measures that you should take. Close contacts are defined as: (i) anyone who had provided care for or has had close physical contact with the patient; (ii) anyone who had stayed at the same place as a confirmed case. The health status of all close contacts will be monitored closely for 14 days from their last exposure to the patient. Those who develop symptoms will be brought to the hospital via a dedicated ambulance for further assessment.

Transient contacts can be described as anyone who had interacted with the confirmed case for short periods of time, such as passing by each other in the corridor or being on the same public transport or in the same public spaces. The risk of infection from transient contact is assessed to be low.

Q2 Can organisations collect, use and disclose personal data (including NRIC/FIN/passport numbers) of visitors to premises for the purposes of contact tracing and other response measures in the event of a COVID-19 case?

 

Organisations may collect personal data of visitors to premises for purposes of contact tracing and other response measures in the event of an emergency, such as during the outbreak of the COVID-19.

In the event of a COVID-19 case, data can be collected, used and disclosed without consent to carry out contact tracing and other response measures, pursuant to sections 1(b) of the Second, Third and Fourth Schedules to the Personal Data Protection Act (PDPA), as this is necessary to respond to an emergency that threatens the life, health or safety of other individuals.

As organisations may require NRIC/FIN/passport numbers to accurately identify individuals in the event of a COVID-19 case, organisations may collect visitors’ NRIC, FIN or passport numbers for this purpose.

Organisations that collect such personal data must comply with the Data Protection Provisions of the PDPA, such as making reasonable security arrangements to protect the personal data in their possession from unauthorised access or disclosure, and ensuring that the personal data is not used for other purposes without consent or authorisation under the law.

Please click here for more FAQs on PDPA.

Leave of Absence (LOA), Stay-Home Notice (SHN) and Quarantine Order (QO)

Q1 What is the difference between being issued a Quarantine Order (QO), being under a Leave of Absence (LOA) and being under a Stay-Home Notice (SHN)?

 

A QO is a legal order issued to individuals under the Infectious Diseases Act and thus have legal force with severe penalties for non-compliance.

A QO is issued to quarantine or isolate an individual who is, or is suspected to be, a carrier of an infectious disease, or a contact of a person confirmed to have an infectious disease. This is with the aim of limiting the spread of the virus in the community. Quarantine usually occurs in the home but can also be served in dedicated Government Quarantine Facilities (GQFs) or hospitals, should the individual not have suitable accommodation in Singapore.

A Leave of Absence (LOA) is a precautionary measure. We urge those who are on LOA to be socially responsible and comply with the LOA, to prevent possible transmission of infections. Persons on LOA should remain in their residences as much as possible, minimise visitors and maintain good records of persons with whom they come into close contact. Persons on LOA may leave their residences for daily necessities or to attend important matters, but they must minimise time spent in public spaces and contact with others.

A Stay-Home Notice (SHN) is stricter than the LOA regime. Those placed on SHN will have to remain in their place of residence at all times, and should not invite visitors to their residence.

Q2 I am employed. Does being under a Quarantine Order (QO) utilise my quota for medical leave or hospitalisation leave?

 

Employees who are served a Quarantine Order (QO) will be deemed to be on paid sick leave. The period of absence from work would be
treated as paid hospitalisation leave, as part of the employees’ hospitalisation leave eligibility under their employment contracts or
agreements.

 You may refer to this press release for more information.

Q3 What must I do when I am being quarantined? How will it affect my household members?

 

Those under quarantine are not supposed to come into contact with others in order to avoid the possibility of the spread of virus through person-to-person contact. Hence, those under quarantine will need to be isolated from and cannot physically interact with others living in the same premises. A home quarantine package with basic necessities will be provided to individuals who have been quarantined.

You should also monitor your temperature and report your health status at least 3 times a day, and inform your Quarantine Order (QO) Agent if you feel unwell or need any assistance.

Should your household members display symptoms associated with the virus, they will need to be taken to a hospital and treated as suspect
cases.

Q4 What is the difference between leave of absence and the new Stay-Home Notice?


Persons taking leave of absence are allowed to leave their place of residence to purchase daily necessities or to attend to important personal matters. Persons issued a SHN should remain in their place of residence at all times during the 14-day period.

Q5 What if I require medical attention while on SHN?

 

For life-threatening cases such as cardiac arrest, active seizures, breathlessness, major traumas and stroke, please call 995 directly for assistance; and

For non-emergencies (such as cough or fever, follow-up visits for chronic conditions, refilling of prescription, etc.):

1. For Singapore Citizens, Permanent Residents and Long-Term Visit Pass holders, you may contact the People’s Association (PA) at 63448222. PA will assist you to make the necessary arrangements with the nearest Public Health Preparedness Clinic (PHPC) or GP clinic, or to arrange for a house call by a GP (for those with mobility issues). Please inform the staff and doctor of your travel history and that you have been issued a SHN;

2. For students/ pre-school students, you can seek assistance from your school or MOE/ECDA; and

3. For foreign employees issued with a work pass, you should contact your employer.

Q6 If I am worried about my status (whether or not I am infected), can I go to a hospital / National Centre for Infectious Diseases (NCID) to get tested?

 

Diagnostic testing is available for symptomatic individuals who are admitted to hospital on suspicion of infection. If you develop fever, cough or breathlessness, or are feeling unwell, you should seek medical attention (see Q7). Your doctor will assess and refer you to the hospital if necessary.

Q7 What if I do not comply with the SHN?

 

If you fail to comply with the SHN, you may face the following penalties, as you have put the well-being of the wider community at risk:

1. You may be prosecuted under Section 21A of the Infectious Diseases Act[1];

2. If you are a Singapore Permanent Resident, Long-Term Visit Pass holder, Dependant’s Pass holder, or Student’s Pass holder, your Re-Entry Permit or passes may be revoked or the validity shortened;

3. If you are a foreign employee issued with a work pass, your work pass may be revoked. This is because the SHN is imposed on you pursuant to Section 7(4)(a) of the Employment of Foreign Manpower Act[2]; and

4. If your child/ward is a full-time student attending a preschool, school or other educational institution in Singapore, your child/ward might be subjected to disciplinary action, including suspension or dismissal. For foreign students, this may include the cancellation of your child’s/ward’s Student’s Pass or Dependant’s Pass.

[1] Any person guilty of an offence under Section 21A of the Infectious Diseases Act shall (a) in the case of a first offence, be liable on conviction to a fine not exceeding $10,000 or to imprisonment for a term not exceeding 6 months or to both; and (b) in the case of a second or subsequent offence, be liable on conviction to a fine not exceeding $20,000 or to imprisonment for a term not exceeding 12 months or to both.

[2] The Controller of Work Passes may at any time vary or revoke any of the existing conditions of a work pass or impose new conditions. As an additional condition of your work pass, you must comply with the SHN.

Q8 I have been in recent contact with someone who has been issued a Quarantine Order (QO). What should I do?

 

Persons issued with a Quarantine Order are individuals assessed to have had close contact with a confirmed case, and they are generally well and have no symptoms.

We would advise you to monitor your health closely. If you have fever, cough or runny nose, wear a mask and seek medical attention promptly. Call the clinic ahead of your visit and inform the doctor of your symptoms as well as your travel history, if any.

On Public Health Preparedness Clinic (PHPC) Scheme

The Ministry of Health (MOH) is re-activating the Public Health Preparedness Clinics (PHPCs) to focus our primary care efforts to better detect and manage COVID-19 infections. Please click here for more information from the press release.

From 18 February, the PHPCs, as well as polyclinics, will provide special subsidies for Singapore Citizens and Permanent Residents diagnosed with respiratory illnesses (e.g. common cold). Please click here to find a PHPC located near you.

You may also refer to this link for the FAQs on the PHPC Scheme.