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For Patients & Visitors

COVID-19 Safety Precautions

COVID-19 Safety Precautions

Before entering the patient care areas, all visitors/caregivers /patients must complete a declaration form* on your current health status, recent travel and recent contact with COVID-19 patients.

​*Online Declaration Form

Visitors, patients and accompanying caregivers entering patient care areas in Tower A and B must fill up the health declaration form online on the day of the visit at the hospital. Please read the instructions below on how to do so:

  1. The online declaration form has to be completed by the patient and accompanying caregiver on the day of the outpatient appointment.
  2. On the online declaration form, please select “Ng Teng Fong General Hospital” and complete all fields. Click on/tap 'Submit'.
  3. After submitting the online declaration form, a message will appear on your browser. Please keep the browser open as you will be required to show the ‘results' page on the browser at the temperature screening stations at Tower A before entry. Alternatively, you may take a screenshot of the message.
  4. If you did not manage to capture a screenshot of the message or if your online submission was unsuccessful, you will be required to complete the hardcopy declaration form onsite. During this period of time, you may experience a longer waiting time at the temperature screening counters.

           Submit Online Health Declaration Form

Under the Infectious Disease Act, it is an offence to provide false information in the health declaration form.

Two Vaccinated Visitors Per Patient Allowed with Vaccination-Differentiated Safe Management Measures from 22 November 2021.

As part of Singapore’s transition to COVID-resilience, MOH recently announced that relatives may now visit patients in the wards. However, to keep our patients and hospitals safe, MOH is easing visitor guidelines in a measured and progressive manner. Please refer below for the latest visitor restrictions and requirements.

All permitted visitors must produce a valid NEGATIVE COVID-19 ART or PCR TEST RESULT obtained within 24 hours before visitation3. All tests are to be self-funded. Read more about pre-visit testing requirements here.

Ward Patients

​PATIENT'S VACCINATION STATUS
  • Fully Vaccinated (FV)1
  • Medically Ineligible (MI)
  • Partially Vaccinated (PV)
  • Unvaccinated (UV)
Visitation allowed
  • Visitors must be fully vaccinated1
  • Visitors who are MEDICALLY INELIGIBLE for vaccination must provide acceptable proof (3.4MB) before entry
  • Only TWO pre-designated visitors (incl. caregivers) allowed per day
  • One visitor at bedside at any one time
  • Visitation duration should be 30 mins or less
  • Each visitor can only visit once per day 

No visitation allowed regardless of visitor's vaccination status (unless under exceptional conditions2

        
No visitation is allowed for visitors who are PV or UV, unless under exceptional conditions2.

Strictly no changing of pre-designated visitor/caregiver during the pamtient's admission.

1An individual is considered fully vaccinated if he/she:
  • Has received the full regimen of Pfizer-BioNTech/Comirnaty, Moderna or WHO EUL vaccines. Read more MOH's definition of an individual's fully vaccinated status here.
  • Had their vaccination records updated in TraceTogether and HealthHub as “vaccinated”
  • recovered from COVID-19 within the last 270 days, regardless of their vaccination status 
  • recovered from COVID-19 more than 270 days ago and are fully vaccinated
2The care team will assess the patient’s condition and may grant special visitation rights for:
  • DIL patients (five pre-designated visitors allowed)
  • Patients requiring additional support, such as patients with mental incapacities or family members who are undergoing caregiver training.
3Exemption from pre-visit testing:
  • Persons who have recovered from COVID-19 within the last 270 days, regardless of their vaccination status, and are able to produce a pre-event testing (PET) exemption notice
  • Persons who have recovered from COVID-19 more than 270 days ago, and are fully vaccinated

Clinic Patients

  • One accompanying caregiver is allowed per patient.

Emergency Department

  • No accompanying caregivers allowed for patients in the Emergency Department, unless patient requires special assistance or is a child under 16 years old.


All outpatients, pre-designated visitors and accompanying caregivers are required to abide by the following guidelines :  

DO's

  1. WEAR THEIR OWN MASKS AT ALL TIMES IN ALL PATIENT CARE AREAS. Those without masks will be denied entry.
  2. Practise hand hygiene.
  3. Maintain social distancing of at least 1 metre from other pre-designated visitors/accompanying caregivers and patients.

DON'Ts

  1. Do not eat and drink in the wards.
  2. Do not use patients' toilets in the wards.
  3. Do not sit on patient's beds.
  4. Do not bring patients out of the wards.


Effective 14 October 2021, visitors/caregivers who

  1. Are unwell (fever, cough, sore throat, runny/blocked nose or breathless)
  2. Have been tested COVID-19 positive (PCR or ART) in last 14 days
  3. Are 12 yrs and below
  4. Have had close contact with someone with COVID-19 and received "Health Risk Warning" (HRW) SMS issued by MOH in the last 7 days with no valid photo evidence of negative COVID-19 ART or PCR swab test result done within the last 24 hours of visit

    View samples of HRW  here
  5. Have been on a ‘cruise to nowhere’, or travelled outside of and returned to Singapore within the last 14 day
  6. Are working in occupations or environment with risk of exposure to COVID-19 cases (Eg. Healthcare, Community Care Facilities, Ambulance/ dedicated patient transport, Frontline dormitory outbreak control /Stay Home Notice (SHN)/ Quarantine operations, Frontline operations at airports, seaports or land borders) with no valid negative RRT PCR result within last 7 days or negative ART result (supervised or unsupervised) within last 4 days of visit and declares the following:
    - do not don full PPE during the course of duty in contact with COVID patients and/or Visitor 
    - have unprotected close contact with COVID patient

will not be allowed to enter patient care areas.


Screening Stations Operating Hours

Location
Temperature Screening Hours
Tower A Level 1
Monday - Friday: 7am - 7pm
Tower A Level 2Monday - Friday: 7am - 7pm
Tower B Level 1Monday - Sunday: 24hrs
Tower B Level 2Monday - Sunday: 8am - 8.30pm
Tower C Level 1Monday - Sunday: 7am - 9pm

Visiting hours

Tower B

General Ward
Monday to Friday: 
12.00pm - 2.00pm
5.00pm - 8.
30pm

Saturday and Sunday (including PH): 

12.00pm - 8.30pm

ICU / High Dependency
Daily
12.00pm - 8.30pm




Before you enter the clinical areas, you will be asked about your current health status, recent travel and recent contact with COVID-19 patients. 

You must inform our staff if you:

  1. Have cough, sore throat, runny nose, breathlessness or loss of smell and/or fever OR
  2. Have been tested COVID-19 positive (PCR or ART) in last 14 days OR
  3. Have had close contact with someone with COVID-19 and received "Health Risk Warning" (HRW) SMS issued by MOH in the last 7 days OR

    View samples of HRW here 
  4. Work in an occupation or environment with risk of exposure to COVID-19 cases (e.g. Healthcare,  Community Care Facilities, Ambulance/ dedicated patient transport, Frontline dormitory outbreak control /Stay Home Notice (SHN)/ Quarantine operations, Frontline operations at airports, seaports or land borders etc.) OR
  5. Have been on a 'cruise to nowhere' or travelled outside of and returned to Singapore in the last 14 days

Please be informed that if you fail the criteria in the Health Declaration Form, your specialist will assess your current condition and may reschedule your outpatient appointment to a later date. 


Entry Points & Health Declaration Checks:

Click on the images below to enlarge the respective poster.

J-Walk Pedestrian Network
J-Walk Pedestrian Network


Home Recovery for COVID-19 Positive Patients

Effective 18 sept, COVID-19 positive patients, i.e. received a positive Polymerase Chain Reaction (PCR) test result, and fulfil the following criteria will be discharged to recover at home as the default care management protocol:

(a)   Fully vaccinated;
(b)   Aged 12 to 69 years old;
(c)   Have no or mild symptoms;
(d)   Have no severe co-morbidities (diseases) or illnesses; and
(e)   Have no household members who are more than 80 years old or are in one of the vulnerable groups (e.g. those who are pregnant, with a weakened immune response or with multiple co-morbidities).

During the Home Recovery period, COVID-19 positive patients need to isolate in a room, preferably with an attached bathroom, and do not have physical contact with other household members. 

What if you received a positive Antigen Rapid Test (ART) result? 

1.   Patients who experience mild symptoms should visit a Swab and Send Home (SASH) Clinic for a confirmatory Polymerase Chain Reaction (PCR) swab test. 

2.   Patients without symptoms are advised to self-isolate at home for 72 hours before repeating an ART. Patients should visit a Swab and Send Home (SASH) Clinic for a confirmatory Polymerase Chain Reaction (PCR) swab test only upon receiving a second positive Antigen Rapid Test (ART) result or when symptoms have developed. 

- Find out what you should do if you are well but test positive
- Visit flu.gowhere.gov.sg for the locations of the SASH clinics.


To get the latest and accurate updates on the COVID-19 (Coronavirus Disease 2019) situation in Singapore, please visit the Ministry of Health’s website at https://www.moh.gov.sg/

MOH Resources