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For Patients & Visitors

COVID-19 Safety Precautions

COVID-19 Safety Precautions

Before entering the patient care areas, all visitors/caregivers /patients must complete a declaration form* on your current health status, recent travel and recent contact with COVID-19 patients.

​*Online Declaration Form

Visitors, patients and accompanying caregivers entering patient care areas in Tower A and B must fill up the health declaration form online on the day of the visit at the hospital. Please read the instructions below on how to do so:

  1. The online declaration form has to be completed by the patient and accompanying caregiver on the day of the outpatient appointment.
  2. On the online declaration form, please select “Ng Teng Fong General Hospital” and complete all fields. Click on/tap 'Submit'.
  3. After submitting the online declaration form, a message will appear on your browser. Please keep the browser open as you will be required to show the ‘results' page on the browser at the temperature screening stations at Tower A before entry. Alternatively, you may take a screenshot of the message.
  4. If you did not manage to capture a screenshot of the message or if your online submission was unsuccessful, you will be required to complete the hardcopy declaration form onsite. During this period of time, you may experience a longer waiting time at the temperature screening counters.

           Submit Online Health Declaration Form

Under the Infectious Disease Act, it is an offence to provide false information in the health declaration form.

In line with the Ministry of Health's guideline to reduce the potential transmission from the community to hospitals, no visitors will be allowed in the wards of public, private and community hospitals from 24 September to 23 October 2021 (both dates inclusive),

To help our patients in their recovery, family and friends are strongly encouraged to stay in touch via phone and/or video calls. Patients who need help using their mobile devices for video calls may approach our nurses in the wards for assistance.



Ward Patients

FROM 24 SEPTEMBER - 23 OCTOBER 2021
(both dates inclusive)

 NO VISITORS are allowed in the wards^.

^Visitation requests will be assessed on a conditional and case by case basis. Special visitation rights will be granted for the following patient groups:

Patients whose conditions have turned very ill
        (Up to 5 pre-designated visitors per patient, no more than 2 visitors at patient's bedside at any one time)
Patients who require additional care support from caregivers (e.g. patients with mental incapacities)   
        (1pre-designated visitor per patient and 1 visit per day)
Patients whose family members are undergoing caregiver training to care for their loved ones’ post discharge. 
       (1pre-designated visitor per patient and 1 visit per day)


Depending on the vaccination status of visitors/caregivers who are granted the special visitation rights, the following ART (Antigen Rapid Test) or PCR (Polymerase Chain Reaction) pre-visit COVID-19 tests will be required, effective 24 August.

Vaccination status of Visitors/caregivers
For  visitors/caregivers who are granted special visitation rights
  • Fully vaccinated
  • Recovered from COVID-19 and have a valid Pre-Event Test (PET) exemption notice
  • Partially Vaccinated
    (19 August to 30 September)

Fully subsidised supervised ART self-swab service at NTFGH3

or

Self-paid ART/PCR test by MOH approved providers2

  • Partially Vaccinated
    (1 October onwards)
  • Not Vaccinated
Self-paid supervised ART self-swab service at NTFGH3

or

Self-paid ART/PCR test by MOH approved provider​

        
2Refer to the list of MOH-approved Polymerase Chain Reaction (PCR) test providers here and Antigen Rapid Test (ART) providers here. You may also refer to go.gov.sg/swabproviders for the updated list of MOH-approved ART and PCR providers. Visitors should contact the clinic to confirm that they provide self-paid ART tests before visiting the clinic.

3Supervised ART self-swab service is located at NTFGH, Tower B, Lobby, Level 1 (Operation hours: 8am to 9pm daily). Visitors can choose to use the ART kit provided by hospital. (Each ART kit is $19.00, before 7% GST, chargeable to patient’s bill for unvaccinated or partially vaccinated (1 October onwards) caregivers, not claimable by Medisave, insurance). Alternatively, visitors may bring their self-purchased ART kits for testing.


Visiting Hours    

Monday to Friday:
12.00pm - 2pm
5.00pm - 8.30pm
Saturday and Sunday (including PH):
12.00pm to 8.30pm

     

Clinic Patients

  • One accompanying caregiver is allowed per patient.

Emergency Department

  • No accompanying caregivers allowed for patients in the Emergency Department, unless patient requires special assistance or is a child under 16 years old.


All outpatients, pre-designated visitors and accompanying caregivers are required to abide by the following guidelines :  

DO's

  1. WEAR THEIR OWN MASKS AT ALL TIMES IN ALL PATIENT CARE AREAS. Those without masks will be denied entry.
  2. Practise hand hygiene.
  3. Maintain social distancing of at least 1 metre from other pre-designated visitors/accompanying caregivers and patients.

DON'Ts

  1. Do not eat and drink in the wards.
  2. Do not use patients' toilets in the wards.
  3. Do not sit on patient's beds.
  4. Do not bring patients out of the wards.


Effective 14 October 2021, visitors/caregivers who

  1. Are unwell (fever, cough, sore throat, runny/blocked nose or breathless)
  2. Have been tested COVID-19 positive (PCR or ART) in last 14 days
  3. Are 12 yrs and below
  4. Have had close contact with someone with COVID-19 and received "Health Risk Warning" (HRW) SMS issued by MOH in the last 7 days with no valid photo evidence of negative COVID-19 ART or PCR swab test result done within the last 24 hours of visit

    View samples of HRW  here
  5. Have been on a ‘cruise to nowhere’, or travelled outside of and returned to Singapore within the last 14 day
  6. Are working in occupations or environment with risk of exposure to COVID-19 cases (Eg. Healthcare, Community Care Facilities, Ambulance/ dedicated patient transport, Frontline dormitory outbreak control /Stay Home Notice (SHN)/ Quarantine operations, Frontline operations at airports, seaports or land borders) with no valid negative RRT PCR result within last 7 days or negative ART result (supervised or unsupervised) within last 4 days of visit and declares the following:
    - do not don full PPE during the course of duty in contact with COVID patients and/or Visitor 
    - have unprotected close contact with COVID patient

will not be allowed to enter patient care areas.


Screening Stations Operating Hours

Location
Temperature Screening Hours
Tower A Level 1
Monday - Friday: 7am - 7pm
Tower A Level 2Monday - Friday: 7am - 7pm
Tower B Level 1Monday - Sunday: 24hrs
Tower B Level 2Monday - Sunday: 8am - 8.30pm
Tower C Level 1Monday - Sunday: 7am - 9pm

Visiting hours

Tower B

General Ward
Monday to Friday: 
12.00pm - 2.00pm
5.00pm - 8.
30pm

Saturday and Sunday (including PH): 

12.00pm - 8.30pm

ICU / High Dependency
Daily
12.00pm - 8.30pm


We have stepped up our vigilance and precautionary measures.

Before you enter the clinical areas, you will be asked about your current health status, recent travel and recent contact with COVID-19 patients. 

You must inform our staff if you:

  1. Have cough, sore throat, runny nose, breathlessness or loss of smell and/or fever OR
  2. Have been tested COVID-19 positive (PCR or ART) in last 14 days OR
  3. Have had close contact with someone with COVID-19 and received "Health Risk Warning" (HRW) SMS issued by MOH in the last 7 days OR

    View samples of HRW here 
  4. Work in an occupation or environment with risk of exposure to COVID-19 cases (e.g. Healthcare,  Community Care Facilities, Ambulance/ dedicated patient transport, Frontline dormitory outbreak control /Stay Home Notice (SHN)/ Quarantine operations, Frontline operations at airports, seaports or land borders etc.) OR
  5. Have been on a 'cruise to nowhere' or travelled outside of and returned to Singapore in the last 14 days

Please be informed that if you fail the criteria in the Health Declaration Form, your specialist will assess your current condition and may reschedule your outpatient appointment to a later date. 


Entry Points & Health Declaration Checks:

Click on the images below to enlarge the respective poster.

J-Walk Pedestrian Network
J-Walk Pedestrian Network


Home Recovery for COVID-19 Positive Patients

Effective 18 sept, COVID-19 positive patients, i.e. received a positive Polymerase Chain Reaction (PCR) test result, and fulfil the following criteria will be discharged to recover at home as the default care management protocol:

(a)   Fully vaccinated;
(b)   Aged 12 to 69 years old;
(c)   Have no or mild symptoms;
(d)   Have no severe co-morbidities (diseases) or illnesses; and
(e)   Have no household members who are more than 80 years old or are in one of the vulnerable groups (e.g. those who are pregnant, with a weakened immune response or with multiple co-morbidities).

During the Home Recovery period, COVID-19 positive patients need to isolate in a room, preferably with an attached bathroom, and do not have physical contact with other household members. 

What if you received a positive Antigen Rapid Test (ART) result? 
1.   Patients who experience mild symptoms should visit a Swab and Send Home (SASH) Clinic for a confirmatory Polymerase Chain Reaction (PCR) swab test. 

2.   Patients without symptoms are advised to self-isolate at home for 72 hours before repeating an ART. Patients should visit a Swab and Send Home (SASH) Clinic for a confirmatory Polymerase Chain Reaction (PCR) swab test only upon receiving a second positive Antigen Rapid Test (ART) result or when symptoms have developed. 

Visit flu.gowhere.gov.sg for the locations of the SASH Clinics


To get the latest and accurate updates on the COVID-19 (Coronavirus Disease 2019) situation in Singapore, please visit the Ministry of Health’s website at https://www.moh.gov.sg/

MOH Resources