(On-hold) ML1: Open Communication after an Adverse Event

Course Synopsis

This course equips healthcare professionals with the knowledge and skills to communicate effectively following an adverse event.

Participants will learn how to adopt a structured communication approach when engaging patients, families and colleagues after an adverse event, while gaining practical strategies and tips for managing sensitive discussions and addressing concerns effectively.

The course will also help participants better understand the emotional and psychological needs of those affected by an adverse event, enabling them to provide appropriate support to patients, families, colleagues and themselves.

Through this, participants will be better equipped to foster resilience and promote emotional well-being in the workplace.

Course objectives

By the end of this course, participants will be able to:

• Understand the systematic approach to adopt when communicating with patients and/or their families when things go wrong.
• Learn tips on how to manage practical issues that may arise during and after open disclosure conversations

Eligibility

N/A

Our Trainers

Adj Asst Prof Alvin Ong
Head / Senior Consultant
Post-Acute and Continuing Care
Ng Teng Fong General Hospital

Dr Juan Sze Joo
Associate Chairman, Medical Board (Clinical Incident Management) 
Senior Consultant, Emergency Department
Ng Teng Fong General Hospital

Dr Lim Ghee Hian
Vice-Chairman, Medical Board (Clinical Risk Management) and Patient Safety Officer
Senior Consultant, Emergency Department
Ng Teng Fong General Hospital

Photo Gallery

Photos from previous sessions