For Patients & Visitors

Admission & Discharge


To facilitate your admission and discharge from the hospital, you will find some useful information in this section on our procedures and policies. Information about our amenities and facilities are also provided below to make your hospital stay pleasant and comfortable.

Required Documents

Please bring along the originals of the following.

Required DocumentPatient Type
Admission Authorisation FormAny patient requesting admission
NRIC/Passport/Re-entry PermitSingapore Citizen or Singapore Permanent Resident above 15 years old
Birth CertificateSingapore Citizen or Singapore Permanent Resident aged 15 and below
Passport/Entry Permit/Work Permit/Employment PassNon-resident Employee or Non-resident
Letter of GuaranteeAny employee whose employer provides medical coverage for hospitalisation
CPF Membership CardWork permit/employment pass holder
Work PassWork permit/employment pass holder
Letter from EmployerWork permit/employment pass holder
NRIC of Medisave Account HolderSingapore Citizen or Singapore Permanent Resident who is utilising the Medisave account for self or a family member
Completed Medical Claims Authorisation FormSingapore Citizen or Singapore Permanent Resident who wishes to utilize a family member's Medisave account
Checklist for Admission
  • Current medication
  • Personal amenities such as slippers, comb, toothbrush, towel, etc.
  • Change of undergarments
  • Slippers
  • Personal toiletries such as toothpaste, shampoo, soap etc. (optional as these will be provided by the hospital)
Class A Ward provides the following amenities and toiletries:
  • Slippers
  • Shampoo
  • Shower Foam
  • Shower Cap
  • Toothbrush
  • Toothpaste
  • Comb
Personal Valuables

Patients are advised to leave valuables such as cash, jewellery and mobile phones at home. JurongHealth shall not be held liable or responsible for the loss or damage of any valuables or personal items during a patient's stay. Patients and their caregivers who bring valuables to the hospital do so at their own risk.

Types of Ward Accommodation
Subsidised Ward - Class C
Subsidised Ward - Class C
  • 12-bedded ward
  • Fan-ventilated
  • Shared bathroom facilities and amenities

Only Singapore Citizens, Permanent Residents, valid Employment Pass and Work Permit Holders are eligible for admission to subsidised wards

Subsidised Ward - Class B2
Subsidised Ward - Class B2
  • 6-bedded ward
  • Fan-ventilated
  • Shared bathroom facilities and amenities

Only Singapore Citizens, Permanent Residents, valid Employment Pass and Work Permit Holders are eligible for admission to subsidised wards

Private Ward - Class B1
Private Ward - Class B1
  • 4-bedded ward
  • Air-conditioned
  • Shared bathroom facilities and amenities
  • Television and telephone for each patient
Private Ward - Class A
Private Ward - Class A
  • Single room
  • Air-conditioned
  • Attached bathroom
  • Fully furnished with:
    • Sofa bed
    • Wardrobe
    • Mini fridge
    • Patient entertainment system
    • Telephone
    • Television
    • In-room electronic safe
During Your Stay
Wrist Identification

Every patient will be required to wear a wrist identification band with an attached Real-time Location System (RTLS) tag upon admission. The band will hold information such as the patient's name, NRIC, ward number and address to enable identification by hospital staff. The RTLS tag is a safety feature that will enable the tracking of a patient's location within the hospital. Please wear it at all times during your stay in our hospital.

Consent to Treatment

Upon your admission to the hospital, you are deemed to have agreed to the required treatment for your medical condition. Some procedures may require your consent in writing. Your doctor will explain these procedures to you in detail.

Daily Ward Routine

The daily ward routine consists of the following:

  • Ward rounds by the doctors (usually in the mornings)
  • Meals (Breakfast, lunch, tea break, dinner)
  • Medication
  • Visiting Hours (10am - 8.30pm daily)
  • Bedtime

The routine may vary if you are scheduled to undergo clinical tests, X-ray, or other clinical procedures.

Nurse Call Button

If you require assistance at any time of the day, please press the Nurse Call Button located on your bed panel and a nurse will attend to you shortly.


To aid our patients' recovery, our dieticians and chefs work closely to plan the menus in our hospitals. A variety of cuisines are available to patients. Halal meals will be served to Muslim patients. The care team will also take note if you require a special diet.

Smoking Prohibition

Under the law, smoking is prohibited within the hospital premises. Please be considerate to other patients.

Patient Entertainment

A patients' lounge is located in every ward. The lounge is equipped with a television set, daily newspapers in various languages, and other reading materials.

Leaving the Ward

If you wish to leave the ward for any reason, please inform the staff on duty at all times so that they can take note of your whereabouts and ensure that you do not miss your medication, scheduled tests or visitors.

Leaving the Hospital Premises

For your own safety, please do not leave the hospital premises until your doctor has cleared you for discharge. Patients who request to be discharged against the doctors’ advice will be required to sign an AOR (At Own Risk) form.

Financial Information for Inpatients

For inpatient charges and payment information please read more at our charges & payment information page.


Your doctor will inform you when you are ready to be discharged. For your own safety, please arrange for a family member or friend to pick you up from the hospital.

The discharge process may take some time to allow the care team to complete processes such as the following:

  • Contacting your next-of-kin about your discharge
  • Preparation of discharge summary
  • Preparation of medication
  • Scheduling of follow-up appointments
  • Counselling on post-discharge care
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National University Health System
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