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For Patients & Visitors

Request for Medical Report

Request for Medical Report

For Medical Report requests, please apply via the NUHS App.

**Please add your child/parent as dependent in NUHS app if you are applying on their behalf.

The following updated fees apply from 1 January 2024.

Type of Document
​Fee (inclusive of GST)
​Estimated Turnaround Time

Please follow the attached guide to submit your request via the **NUHS App.

Scan QR code to find out more and download the app.


**Please add your child/parent as dependent in NUHS app if you are applying on their behalf.

Download app - IOS:

Download app - Android:



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​Ordinary Medical Report
​$120.00
​6 weeks



​Specialist Medical Report
​$220.00
​Insurance Form
​$120.00
​Memo
​$20.40
​Discharge Summary
​$11.20
​7 working days
​Lab Results
​$11.20

Selective medical report fees applied via the NUHS app will be charged at a discounted price. Please refer to the app for more details.

Refer below if you are requesting for medical report that is not available via the NUHS App:

 ​- The Patient / Child below 21 years old / Spouse / Parent
Form A  (PDF, 510KB) - As of 1 Jan 2024
 - Authorisation for Collection of Medical Report
Form B (PDF, 409KB) 
​ - Deceased Patient
Form C (PDF, 445KB)
 ​- Patient with Mental Incapacity
Form D (PDF, 683KB)
 ​- Foreign Worker who has left Singapore or is missing
Form E (PDF, 472KB)


Applying for a Medical Report

1.       For Singpass users: Please apply for a medical report via the NUHS app (under "Medical Report Request" module. You may download the NUHS App user guide for request medical reports here or watch the video tutorial here. Please refer to our cancellation policy prior to making your application.


2.       If you are applying on behalf of your family member (parent/ child), please add them as a dependent and apply under their profile.


Please submit an enquiry using this form if your request meets the following criteria:

a)       You are not a Singpass user

b)      You are applying on behalf of a patient who is unable to provide consent

c)       The medical report is not available on the NUHS app

d)      You have a payment enquiry regarding your request

e)       You are seeking a clarification on a previous medical report request

Application Requirements

Please refer to Frequently Asked Questions for the application requirements. 





Alternatively, you may enquire at the Medical Records Office or approach our Medical Report Counter at Tower B - NTFGH Wards, Level 2, Admissions Office for more information.

Operating Hours of Medical Report Counter

  • Mon - Fri: 8.30am - 5pm
  • Closed on Sat, Sun & Public Holidays

Please be informed that any request for medical report will only be processed upon the receipt of the:

  • Completed application form
  • Required supporting documents
  • Payment of the processing fees

Cancellation Policy

There will be no refund provided upon cancellation of investigation results, duplication of medical certificate and discharge summary. For cancellation of all other reports, an admin fee of one-third the report price will be levied. No cancellation will be allowed once the report has been written by the doctor.

Payment Method:

  • Cash, NETS, Credit Card (if application is made in person)
    - Payment to be made at Medical Report Counter
  • Cheque (if application is sent via mail)
    - Cheque should be crossed and made payable to NUHSG Pte. Ltd.
  • PayNow / Interbank GIRO (details to be provided via email)

Charges are based on type of medical information/services required.
Charges have been updated as of 1 January 2024.

Type of Medical Report
Fees
Completion of Insurance Form or other such forms by your doctor $120.00       
Ordinary Medical Report
$120.00       
Specialist Medical Report $220.00       
Work Injury Compensation Form $101.90       
Work Injury Compensation Objection Form $363.70
Lasting Power of Attorney Report $203.70       
Psychiatric Insurance Form/Report $489.00       
Court Appointment for Deputy Report $489.00        
Second Opinion Report $363.70       
Memo (Statement from a doctor to state patient’s
diagnosis with no explanation of medical condition)
$20.40     
Reprint of Issued Medical Certificate $11.20 per copy
Duplicate of Completed Medical Report $11.20 per copy
Duplicate of Investigation Results $11.20 per visit
Duplicate of Discharge Summary $11.20 per copy

Note:

  • Charges listed above are inclusive of 9% GST and subject to change without prior notice.
  • Additional charges such as consultation, X-ray, laboratory tests or any other charges that may be incurred in the preparation of the medical report are not included in the fee for processing the medical report. These will be charged separately.
  • An administrative charge of one-third of the charge of the medical report is applicable if cancellation/withdrawal of request is made when the medical report is already being processed.
  • Only cheque payment is acceptable for requests of medical records made via post. The cheque should be crossed and made payable to “NUHSG Pte Ltd”.
  • Payment by cash, NETS or credit card is available for requests made at the Medical Report Counter.

As a general guide, the time required to process a medical report is approximately six (6) weeks from the date the Medical Records Office receives your completed application form, or the date of your medical appointment for assessment. Requests for duplicate copies of investigation results, discharge summary or medical certificate can be processed on the spot if the request is made in person at our Medical Report Counter.

Requests for duplicate copies of investigation results, discharge summary or medical certificate can be processed on the spot if the request is made in person at our Medical Report Counter. If the information is not available at that point of time, the processing time is approximately ten (10) working days. 

Processing time may be extended in the event that:

  • The patient defaults on required assessments crucial to the completion of the medical report;
  • The specific doctor required to process the medical report is not available;
    Access to your medical information is blocked due to unforeseen circumstances.
  • The application form is incomplete and/or supporting documents required for verification are not produced;
  • Access to your medical information is blocked due to unforeseen circumstances.

Q1. Who can request for a medical report?
In accordance to the Personal Data Protection Act (No.26, 2012), an application for a medical report can only be made by the patient except if the patient is:

  • A minor;
    Please refer to Question 2 for details.
  • Deceased;
    Please refer to Question 3 for details.
  • Mentally incapacitated;
    Please refer to Question 4 for details.
  • Applying for Work Injury Compensation
    Work Injury Compensation reports can be applied by either the patient or the patient’s employer. Completed reports will be submitted directly to the Ministry of Manpower. Please refer to Work Injury Compensation for details.

Q2. Who is considered a minor?
A minor is someone who is:

  • Below 21 years of age;
  • Not an active National Serviceman;
  • Not married;
  • Not a widow or widower

If a patient is a minor, the request for medical report has to be made by the patient’s parent or legal guardian.

Q3. How do I request for the medical report of a deceased patient?

  • If the patient is deceased, the application has to be made by the Legally Appointed Representative of the Estate. This is either an executor of the deceased’s “Will”, who has been granted probate, or a person who has been appointed as an administrator of the deceased’s estate by the Singapore Court.
  • In circumstances where the deceased has no ‘Will’ and no person has been appointed as the Legally Appointed Representative of the Estate, then the application can be made by the deceased’s nearest relative (who is living and possesses the mental capacity to process the application) as prioritised below. The nearest relative is the individual listed below, and is the elder or eldest of two or more such individuals:
    • First priority: Spouse;
    • Second priority: Child (includes legally adopted child);
    • Third priority: Parent;
    • Fourth priority: Sibling;
    • Fifth priority: Other relation

The applicant will be asked to fill up an Additional Consent & Declaration for Release of Medical Information for Deceased Patient Form if required. Section 1 is to be filled by the applicant. If the applicant is not the only living child/sibling of the deceased, then Section 2 is to be filled by a child/sibling (other than the applicant) of the deceased patient. Scanned copies/photocopies of the relevant verification documents eg. marriage certificate, birth certificate, are to be provided by each declarant i.e. spouse/child/sibling, as proof of relationship to the deceased patient.

Q4. How do I apply for the medical report of a mentally incapacitated patient?
In accordance to the Mental Capacity Act (Cap 177A), the application has to be made by the Legally Appointed Representative of the patient, who is a Donee of a Lasting Power of Attorney granted by the patient or by a Court Appointed Deputy.

If the mentally incapacitated patient does not have a Legally Appointed Representative, then the application has to be made by the patient’s main caregiver.

The main caregiver of the patient will be asked to fill up an Additional Declaration for Release of Medical information for Patient Who Lacks Mental Capacity Form if required. If there is more than one main caregiver, each main caregiver will be asked to sign the above-mentioned form separately.

Q5. How do I process my insurance form?
The patient or the Legally Appointed Representative of the patient may submit the insurance form to be completed by a doctor. The insurance form must be signed in advance by the patient. In the event that the insurance form is not signed by the patient, the application form to request for medical report (PDF, 510KB) has to be submitted with the patient’s consent or by the patient’s Legally Appointed Representative or closest relative as specified in Question 3 above.

Q6. Why do I need to pay for a medical report?
A medical report is a comprehensive summary of the patient's medical condition. The doctor will need to review the patient's medical records in order to produce an accurate report that meets the needs of the requestor. 

Medical Reports are not covered under regular consultation and hospitalization fees. Thus, a fee will be charged to cover the hospital's administrative costs for providing the report. This is a standard practice across all the Public Healthcare Institutions in Singapore.

Q7. Can I use my Medisave to pay for the charges of the medical report?
No, Medisave cannot be used to pay for a medical report.

Q8: Can I claim the medical report fees from my insurance company? 
You will need to check with your insurance company.

Q9: My hospitalisation bill is only about $200. How useful is the medical report for small claims? For small claims (<$1,000), you are advised to process the insurance claim using the Inpatient Discharge Summary, which is provided to patients upon discharge. You should request for your medical report only if the insurance company requests for it.

Note: If you are requesting for your medical report to file an insurance claim, you are advised to obtain an Insurance Claim Form from your insurance agent.

Q10. I have been seen by two different doctors. Can I request for one consolidated medical report?
The two doctors you consulted were for different conditions. It is necessary for each doctor to write the medical report based on your medical condition and the treatment each of them rendered. Hence, you will need to request for two separate medical reports.

Q11. I have visited the hospital for various reasons. Which medical report should I be requesting? You are advised to request for the medical report that is relevant to the purpose of your claim. Do note that each request for a medical report is chargeable.

Q12. What happens if the doctor is no longer with the hospital?
We will re-assign an appropriate doctor to write the medical report. The procedure for the application follows the normal process.

Q13. What happens if a medical report cannot be processed?
The release of the patient’s medical information is subject to official approval. In the event that we are unable to process a medical report, the requestor will receive a notification and refund if the medical report fee has been paid.