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For Patients & Visitors

Visit Emergency Department

Visit Emergency Department

As part of the heightened infection control measures, in response to limit the spread of COVID-19 (Coronavirus Disease 2019), we have stepped up our vigilance and precautionary measures. Please refer to the COVID-19 Visitor Guidelines & Safety Precautions page to find out about the measures in place.

NOTICE

At the Emergency Department, priority will be given to patients with more serious conditions and who require admission.

As Ng Teng Fong General Hospital is a member of the NUHS health cluster, patients may also be admitted to Alexandra Hospital and National University Hospital under the cluster based on their conditions and diagnosis, as determined by doctors.

The transfer is made via an ambulance and at no extra cost to the patient.

For non-emergency conditions, please visit the nearest GP clinic. Kindly approach our staff for a list of the nearest GP clinics.

For more information, please refer to our Frequently Asked Questions (FAQ). (PDF, 166KB)

Please bring along the original of the following documents for registration at the Emergency Department (ED):

1. Identification Documents:

  1. Birth Certificate or
  2. NRIC or
  3. Passport or
  4. Other identification documents (e.g. Work Permit, Employment Pass, S Pass)

2. Medical Benefits Documents (if applicable, subject to eligibility):

  1. Civil Service Card (CSC)
  2. Insurance card
  3. Letter of Guarantee (Employer or insurance company)
  4. Blood Donor Card


Getting around Emergency

View High-Res PDF (PDF, 45 KB)

1. Registration

Estimated Waiting Time: 5-10 minutes

In the process of registration, our Patient Service Associates (PSAs) will verify your identification details, and update your key information i.e., address and contact details, where necessary.

The current charges for Emergency service can be found here, and it includes standard* investigations, services and medications. Specialised emergency investigations and services will involve extra costs, hence additional charges may be incurred. If the doctors recommends for you to be admitted, the fees will be included in the total hospital bill.

*Non-standard investigations and medications will be charged at the end of your healthcare journey.

2. Nurse Triage

Estimated Waiting Time: 15-30 minutes

Our nurses will take your vital signs such as temperature, pulse, respiration and blood pressure, conduct an assessment of your health to identify the problem, and direct you to an appropriate area for consultation and treatment. There are various waiting areas for patients with different priority levels. 

There are four different priority levels:

PAC 1: Resuscitation and Critically-ill Cases

Patients are either in a state of cardiovascular collapse or in imminent danger of collapse, i.e. acute myocardial infarction, cardiac arrest or major trauma that require immediate medical attention. Our doctors will speak to the family members or caregivers after they have assessed and stabilised the patient. 

Examples include heart attack, severe injuries, severe bleeding, shock and severe asthma attack. 

PAC 2: Acutely-ill cases (non-ambulant)

Patients are unable to move on their own and in various forms of severe distress. They appear to be in a stable state upon initial cardiovascular examination and are not in danger of imminent collapse. However, they still require early attention due to the severity of their symptoms, failing which early deterioration of the medical condition may occur.

Examples include stroke, long bone fractures and asthma.

PAC 3: Minor Emergencies (Ambulant)

Patients show acute symptoms but are still able to move on their own. Their symptoms are mild to moderate, and acute treatment will result in the resolution of symptoms over time.

Examples include bleeding cuts, moderate injuries and persistent high fever.

PAC 4: Non-emergency

PAC 4 are non-emergency cases that do not require immediate medical attention. There is no present threat to their lives and their symptoms can be managed in a primary health care setting such as a general practitioner or polyclinic.

Examples include chronic lower back pain, high cholesterol, acne, etc.

Fever Patients with positive travel history and infectious status will be managed in a separate area within the ED. This is to reduce the risk of infection to other patients in the ED.

3. Consultation and Treatment

Estimated Waiting Time: 1-3 hours

Physical examinations involving blood tests, X-rays or stay-in observation (as required) will be performed. We seek your understanding for the long waiting time that may arise from different situations such as:

    1. An increase in the number of patients for the day
    2. Overcrowding due to epidemics
    3. Waiting time for X-ray and laboratory results

4. Collection of Medication

Estimated Waiting Time: 15 minutes (subject to patient load)

Upon prescription of medications by our doctors, our nurses will direct patients who are fit for discharge to our pharmacy within ED for collection of medication. A pharmacist will explain to you the correct way to take your medications.

5. Admission/ Discharge

Discharged:
To be discharged means you can go home and do not need to be warded for further observation. Our nurse will prepare the following for you (as required):

    1. Medical Certificates
    2. Medicine Prescriptions
    3. Referral Letters (if a follow-up is required)*

* Longer waiting time may be expected when our staff prepares the referral appointment.

Admission:

Estimated Waiting Time: 1-4 hours

To be admitted means you will require further observation and treatment in an inpatient ward or the Extended Diagnostic Treatment Unit (EDTU), a 24-hour short-stay ward that performs extended observation on patients.

Financial Counselling

Before admission, you and/or your family will be informed of the different classes of wards available and their estimated costs, as well as the subsidies that you are eligible for. Our staff will assist you with the admission and help you decide on your room type. More information on financial matters can be found on our charges & payment page.

Preparation for Admission

A ward suitable for the treatment of your condition will be arranged for you. At times, admission may take longer when our hospital is experiencing a heavy patient load.


In NTFGH, we do not have paediatric facilities.

Critical patients below 16 years old will be stabilised and transferred to National University Hospital (NUH) for continuation of care. Alternatively, you may visit NUH or KK Women’s and Children’s Hospital directly.

National University Hospital
5 Lower Kent Ridge Road (Singapore 119074)
www.nuh.com.sg

KK Women’s and Children’s Hospital
100 Bukit Timah Road (Singapore 229899)
www.kkh.com.sg


For patients with non-emergency medical conditions, we recommend that you consult your family doctor, General Practitioners (GP) or seek consultation at the polyclinics. You may click here to search for licensed healthcare clinics and polyclinics within your location.

Examples of non-emergency cases can be found on Health Promotion Board website