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For Patients & Visitors

Ward Visitor Policy

Ward Visitor Policy

To protect our vulnerable patients, visitors are advised to be socially responsible and refrain from visiting patients if unwell.

Please read through the information below before entering our patient care areas.

Visitor Quota:

The following guidelines apply from 7 July to 31 August 2022

​Before visiting patients in the wards
Visitors are strongly encouraged to perform a self-test using an ART kit before coming to our hospitals. Kindly remain at home if you feel unwell.

General Ward, Isolation Ward and ICU

  • 2 pre-designated visitors (including caregivers) per patient for each admission 
  • 1 pre-designated visitor at patient's bedside at any one time, within visiting hours
  • Each visit to our wards is limited to 30 minutes per visitor (except for dangerously ill patients)
  • Patients who are dangerously ill are allowed up to 5 pre-designated visitors (including caregivers) throughout the patient’s hospital stay, and up to 2 pre-designated visitors at patient's bedside at any one time (visitation can extend beyond visiting hours)

Kidney Unit

  • 1 accompanying caregiver per patient (Strictly for patients with outpatient appointments only)
  • No change allowed to the pre-designated visitors/caregivers throughout the patient's stay in our hospital.
  • Children who are 12 years old and below will not be allowed to enter the wards.

Visiting Hours

General Ward & Isolation Wards
Monday to Friday: 
12.00pm - 2.00pm
5.00pm - 8.

Saturday and Sunday (including PH): 

12.00pm - 8.30pm

ICU / High Dependency
12.00pm - 8.30pm

Visitors going to the general wards, Intensive Care Unit / High Dependency (ICU/HD), Isolation Ward, Kidney Unit, Ambulatory Unit and Endoscopy in Tower B are required to register daily on the day of the visit.

Effective 26 April 2022, visitors/caregivers who

  1. Are unwell (fever, cough, sore throat, runny/ blocked nose or breathless)
  2. Have been tested COVID-19 positive (PCR or ART) in last 7 days (for Fully Vaccinated Persons) or 14 days (for Unvaccinated/ Partially Vaccinated Persons)
  3. Are 12 years and below
  4. Have had close contact with someone with COVID-19 in the last 5 days or Serving Stay Home Notice (SHN) currently

will not be allowed to enter patient care areas.

Location of Visitor Registration Counters & Kiosks

  • Kiosks: Tower B – NTFGH Wards, Level 1 and 2
  • Counters: Tower B – NTFGH Wards, Level 1

Modes of Registration for Visitors

  • Self-Registration Kiosks at Levels 1 and 2, Tower B (NTFGH Wards)
  • Visitor Registration Counter at Level 1, Tower B (NTFGH Wards)

Documents Required at Registration

Visitors are required to bring any of the following documents for registration:

  • NRIC
  • Singapore Driving License
  • Senior Citizen/ Student EZ-link card
  • Work Permit/ Employment Pass/ Passport

Registration at the self-registration kiosks located at Tower B – NTFGH Wards, Level 1 and 2 is only applicable to Singaporeans and Permanent Residents holding NRIC/ Singapore Driving License/ Senior Citizen/ Student EZ-link card. Foreigners holding work permit/ employment pass/ passport are required to register at the Visitor Registration Counter at Tower B – NTFGH Wards, Level 1.

Information Required at Registration – Wards

  • Patient's name (Full Name or part of the name as per NRIC)
  • Patient’s ward and bed number (e.g. Ward B5/ Bed 5)
  • Visitor's Singapore-registered mobile number

Information Required at Registration – Kidney Unit

  • Patient’s Full Name
  • Patient's NRIC/ FIN number
  • Visitor's Singapore-registered mobile number

Visitors who do not have any of the above may approach our Visitor Registration Counter for assistance. A registration label will be issued upon successful registration.

Information provided during registration will be treated in strict confidence and used only for the purpose of ward visitation and contact tracing during a pandemic situation.

  1. Registration is non-transferable.
  2. Visitors are required to register daily and submit the online health declaration form daily before each visitation.
  3. Face masks with good filtration capability must be worn in the patient care areas at all times, including surgical masks or reusable masks made of two layers of fabric.
  4. Visitors should not eat or drink in hospital wards or use patient's toilets in the wards.
  5. Avoid sitting on patients' beds.
  6. Please wash your hands thoroughly with soap and water or use an alcohol-based hand rub before and after visiting patients in the hospital.
  7. Do not bring patients out of the wards.
  8. Photography and video recording are prohibited. This is to respect the privacy of our patients, visitors and staff. NUHS reserves the right to request for such recordings to be deleted.

For visitors who use personal mobility aids, please refer to our guidelines on using PMAs on our hospital premises. 

Q1. Why am I unable to scan at the gantries?

  • You may be trying to enter the wards outside our visiting hours.
  • The patient you are visiting has exceeded his/ her visitor quota.
Q2. How many visitors can one patient have?

General Ward/ Intensive Care/ High Dependency/ Isolation Ward

  • 2 pre-designated visitors per patient per admission

Kidney Unit

  • 1 accompanying caregiver per patient 

Q3. How can I register as a visitor?

At the self-registration kiosks or visitor registration counters located at Levels 1 and 2, Tower B (NTFGH Wards)

Q4. What kind of information do I need to furnish as a visitor?

  1. Ward Visitors
    • Patient’s name (Full or part of the name as per NRIC)
    • Patient’s ward and bed number (e.g. Ward B5/ Bed 5)
    • Visitor’s NRIC & Singapore-registered mobile number
  2. Kidney Unit
    • Patient’s Full name
    • Patient’s NRIC/ FIN Number
    • Visitor’s NRIC & Singapore-registered mobile number

Q5. What kind of identification documents do I need to register as a visitor?

Any of the following:

  • NRIC
  • Singapore Driving License
  • Senior Citizen/ Student EZ-link Card
  • Work Permit/ Employment Pass/ Passport

Q6. Is there any limit on the number of visitors for those who are dangerously ill?

Critically ill patients are allowed 5 pre-designated visitors.

Q7. Can children visit?

No. Children 12 years old and below are not allowed to enter the wards for their safety.

Q8. What happens if I do not have all the particulars of the patient?

Please approach our staff at the visitor registration counters located at the NTFGH Tower B Level 1 for assistance.

Q9. As a ward visitor, do I need to register again when I come back later in the day?

No. However, visitors are required to register daily before entering the wards.