Quality Improvement (QI) Fundamentals

Course Synopsis

Quality Improvement (QI) Fundamentals equips healthcare staff with practical tools and methodologies to drive continuous improvement. Grounded in the Model for Improvement (MFI) framework, participants will learn to frame QI projects, establish measures, and interpret data through run charts. Key QI tools such as process mapping, root cause analysis and Plan-Do-Study-Act (PDSA) cycles would be covered to systematically analyse problems and test changes. This course provides a strong foundation to formalise your understanding and kickstart your QI projects on a journey towards excellence.

Course objectives

By the end of this course, participants will be able to:

• Apply the Model for Improvement framework on QI projects
• Frame a QI project using Project Charter with clear problem and aim statements
• Establish a family of measures (outcome, process and balancing) and interpret data for improvement using run charts
• Apply QI tools such as process mapping and root cause analysis to analyse problems
• Test improvement ideas using Plan-Do-Study-Act (PDSA) cycles
• Differentiate between testing and implementing changes

Eligibility

Basic understanding of Quality Improvement (QI) principles and tools required.

Our Trainers

This course is developed and delivered by the Quality, Innovation and Improvement Department (QII). The QII team comprises of Process and Innovation specialists dedicated to building QI capability and the culture of quality across JurongHealth Campus.

Kelvin Lew

Senior Assistant Director
Quality, Innovation & Improvement
Ng Teng Fong General Hospital

Ng Yan Jun
Principal Process and Innovation Specialist
Quality, Innovation & Improvement,
Ng Teng Fong General Hospital

Tammy Wong
Senior Process and Innovation Specialist
Quality, Innovation & Improvement