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Course Duration:
8 Hours
Training Dates:
21 Aug 2026 (Friday)
22 Oct 2026 (Thursday)
9 Dec 2026 (Wednesday)
Who Should Attend:
Venue:
Ng Teng Fong General Hospital
1 Jurong East St 21
Singapore 609606
Course Fees:
Non-JHC Staff: S$265/-
For more information, email to: juronghealth_academy@nuhs.edu.sg
The Cultivating Service Mindset course equips participants with the attitudes and behaviours needed to deliver consistent service excellence in healthcare. It emphasises a customer-centric approach that goes beyond routine tasks, focusing on empathy, ownership, and attentiveness. Participants will explore the customer journey, understand patient pain points, and recognise how small actions can create meaningful experiences.
Through interactive activities and practical examples, learners will develop key service attributes, positive communication, and a professional service image. The course also introduces effective service recovery techniques to manage service lapses. By the end of the course, participants will be better prepared to deliver compassionate, responsive and high-quality service that enhances patient satisfaction and trust.
This course aims to equip learners with positive service excellence mindset and a desire to go 'The Extra Mile' service. Participants will be encouraged to think of innovative ways to improve their service touch points to achieve service improvement.
N/A
Tan Ai Mei Joyce
Service Excellence and Customer Experience (CX) trainer
JurongHealth Academy
Advance Certificate in Learning and Performance (ACLP/ IAL)
Photos from previous sessions:
