Beware of Scam Calls
We will NEVER ask you to transfer money or disclose bank details over a call. If in doubt, call the 24/7 ScamShield helpline at 1799, or visit the ScamShield website at www.scamshield.gov.sg.
Service Excellence & Patient Experience Trainer
JurongHealth Academy
Joyce Tan is a seasoned Service Excellence and Customer Experience (CX) trainer and facilitator with over 30 years of experience across healthcare, aviation, and hospitality.
Grounded in a strong hospitality and cabin crew foundation, and enriched by experience across diverse service environments, Joyce is known for her empathetic, people-centred approach. She engages frontline staff through relatable insights, empowering them to deliver consistent, compassionate and high-quality care.
Her sessions are shaped by extensive frontline and operational experience, offering meaningful discussions and practical interactions. Joyce brings deep insight into the evolving needs of customers, patients, and service teams, translating this into relevant, real-world learning.
She supports learners in managing complex service interactions, improving workflows, and delivering consistent, high-quality customer experiences. Joyce firmly believes that service excellence is achieved not just through frameworks, but through application, adaptability, and empathy.
As a facilitator, she brings authentic industry perspectives into the classroom, enabling participants to build confidence, connect concepts with practice, and apply their learning effectively in their day-to-day roles.
An ACLP-certified adult educator and FranklinCovey-certified facilitator for The 7 Habits of Highly Effective People® Foundation Programme, Joyce delivers programmes in Service Excellence, Service Leadership, and 6S. She also partners healthcare teams to enhance patient experience and service quality.
