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Course Duration:
8 Hours
Training Dates:
11 Sep 2026 (Friday)
13 Nov 2026 (Friday)
Who Should Attend:
Venue:
Ng Teng Fong General Hospital
1 Jurong East St 21
Singapore 609606
Course Fees:
Non-JHC Staff: S$265/-
For more information, email to: juronghealth_academy@nuhs.edu.sg
This course equips frontline healthcare staff with essential communication skills to enhance patient interactions and service experience. Participants will learn to apply active listening, appropriate questioning, and effective verbal and non-verbal communication techniques to build rapport and show empathy.
Through practical activities and role plays, learners will develop strategies to overcome common communication challenges, manage difficult situations, and communicate clearly and professionally. The course emphasises the use of clear, concise and courteous language to support a positive patient journey and service excellence culture.
The course is designed to give you an understanding of the importance of communication, modes of communication and the skills required to effectively engage with the target audiences.
N/A
Tan Ai Mei Joyce
Service Excellence and Customer Experience (CX) trainer
JurongHealth Academy
Advance Certificate in Learning and Performance (ACLP/ IAL)
Photos from previous sessions:
