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Course Duration:
8 Hours
Training Dates:
14 Jul 2026 (Tuesday)
22 Sep 2026 (Tuesday)
24 Nov 2026 (Tuesday)
Who Should Attend:
Venue:
Ng Teng Fong General Hospital
1 Jurong East St 21
Singapore 609606
Course Fees:
Non-JHC Staff: S$295/-
For more information, email to: juronghealth_academy@nuhs.edu.sg
This course equips staff with the knowledge and practical skills to project a professional image and deliver excellent patient-centred service. Participants will learn the importance of first impressions, guided by the principles of appearance, behaviour, and communication. The programme covers hospital dress code, grooming standards, and personal hygiene, alongside the impact of non-verbal communication such as posture, eye contact, and facial expressions. Through interactive activities, hands-on practice, and role plays, participants will develop self-awareness and apply positive body language in patient interactions. The course reinforces confidence, professionalism, and service excellence, enabling staff to build trust, create lasting positive impressions, and uphold organisational values in every encounter.
This course shares the key ingredients in creating and maintaining a positive impression and professional image. Understanding the importance of grooming and non-verbal cues can help you to create habits of positive messages and impact on how others perceive and respond to you.
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Photos from previous sessions:
