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Charges & Payment

Charges & Payment

Charges as of 28 April 2021

Accident & Emergency

Services & Facility Fee$127

Inpatient Charges

Daily Ward Charges - Acute Ward
PATIENT
CLASS OF WARD ACCOMMODATION
Singapore Citizen
Class A Class B1
$479$250
Class B2 Class C
$81$40
Permanent Resident Class A Class B1
$479$281
Class B2 Class C
$140$91
Resident Foreigner/Non-resident Class A Class B1
$479$306
Ward Class B2 Ward Class C
$250$214

Daily Ward Charges - Intensive Care Unit

PATIENT
CLASS OF WARD ACCOMMODATION
Singapore Citizen Class A Class B1
$938$748
Class B2 Class C
$289$131
Permanent Resident Class A Class B1
$938$844
Class B2 Class C
$512$338
Resident Foreigner/Non-resident Class A Class B1
$938$938
Class B2 Class C
$913$913

Daily Ward Charges - High Dependency Ward

PATIENT
CLASS OF WARD ACCOMMODATION
Singapore Citizen Class A Class B1
$642$421
Class B2 Class C
$147$77
Permanent Resident Class A Class B1
$642$579
Class B2 Class C
$309$225
Resident Foreigner/Non-resident Class A Class B1
$642$642
Class B2 Class C
$625$625

Outpatient Consultation Fees

Subsidised - Singapore Citizen

DOCTOR
FIRST VISITREPEAT VISIT
Senior Consultant*$38*$36
Consultant
Associate Consultant
Registrar
Medical Officer

Subsidised - Permanent Resident

DOCTOR
FIRST VISITREPEAT VISIT
Senior Consultant$56$51
Consultant
Associate Consultant
Registrar
Medical Officer

Private Patient

DOCTOR
FIRST VISITREPEAT VISIT
Senior Consultant$140$104
Consultant$121$90
Associate Consultant$107$70
Registrar

Day Surgery Charges

PATIENT
FACILITY FEE
Singapore Citizen$48
Permanent Resident$83
Private Patient
$146

Dental Charges

CONSULTATION
PRIVATE & NON-RESIDENTS
First Visit$41 - $137

 NOTE:

  • Hospital fees shown for B2 and C class wards are based on the assumption that patient receives maximum subsidy.
  • A patient’s visit will be classified as a new consultation/visit if:
    • S/he has been discharged from the hospital.
    • The last visit has lapsed by more than 12 months.
  • Consultation charges listed above exclude joint consultant fees.
  • All charges are rounded to the nearest dollar.
  • Charges are inclusive of 7% GST, except in the case of subsidised patients, whereby the GST is absorbed.
  • *Specialist Outpatient Clinic subsidised rates are based on minimum government subsidy.
  • Specialist Outpatient Clinics Means Testing is applicable to subsidised patients with effect from
    1 September 2014. Subsidised items will be at 50% to 70% subsidy based on individual patients’ monthly household income. In addition, the Pioneer Generation and Merdeka Generation will receive a further 50% and 25% off their subsidised bill respectively.
  • Charges are subject to change without prior notice.

You may settle your bills through the following modes:

Payment ChannelPayment mode
Cashier Counters

Payment can be made via cash, NETS, credit cards (including Apple Pay & Samsung Pay) and cheques. 

The cheque should be crossed and made payable to 'Ng Teng Fong General Hospital'. Please indicate the bill number and patient’s name on the back of the cheque.

Operating Hours:

  • Mon - Fri: 8:30am to 5:30pm
  • Sat: 8:30am to 12:30pm

​Payment can be made via NETS and Visa / Mastercard credit cards through the OneNUHS App mobile application (download via Google Play or App Store).

To learn more about how you can view and pay bills at your convenience with the OneNUHS App:

  • Refer to the list of Frequently Asked Questions (FAQs) here
  • Download the OneNUHS App user guide for bill payments here 
  • Watch the video tutorial below
    AXS Stations

    Payment can be made via NETS and credit cards. Please select  - JurongHealth Campus.

    » LOCATIONS OF AXS STATIONS

    Operating Hours:

    • Daily: 24hrs

    Payment can also be made through AXS e-Station online or through AXS m-Station on your mobile.

    ​PayNow​Payment can be made by scanning the PayNow QR code on your bill using your mobile banking app.
    7- Eleven StoresPayment can be made by cash, NETS or CashCard over the counter at any 7-Eleven store located islandwide.
    DBS Internet & Mobile BankingPayment can be made via DBS iBanking and DBS PayLah!. Please select billing organisation - Ng Teng Fong General Hospital.
    By Post:
    Cheque
    Please mail your cheque to:
    Robinson Road Post Office
    PO Box 2093
    Singapore 904093


    The cheque should be crossed and made payable to 'Ng Teng Fong General Hospital'. Please indicate the bill reference number and patient’s name on the back of the cheque.

    Express Payment Plan

    Express Pay offers you the convenience to pay your bills without queuing at your last service point at any of the following institutions - Ng Teng Fong General Hospital, Jurong Community Hospital or Jurong Medical Centre. Elderly patients in particular can enjoy better ease of mind as Express Pay saves them the hassle of queuing at the payment kiosks or sending payment to us. Express Pay can be used to pay for the following:

    • Emergency consultations
    • Day surgery
    • Inpatient bills
    • Specialist Outpatient Services

    Please approach any of our payment counters for the application form, or download theform (PDF, 991KB) here. For more information on Express payment, please refer to our Frequently Asked Questions below.

    Frequently Asked Questions 

    Q1. What is Express Pay?

    Express Pay offers you the convenience to pay your bills without queuing at your last stop of service at any of the following institutions - Ng Teng Fong General Hospital, Jurong Community Hospital or Jurong Medical Centre. Elderly patients, in particular can enjoy better ease of mind as Express Pay saves them the hassle of queuing at payment kiosks or sending payment to us.

    The bill(s) will be charged up to the maximum amount authorised or the outstanding amount, whichever is lower, to the designated credit card. The hospital bill and credit card slip will be sent within 7 working days upon our processing.

    Q2. What services do Express Pay cover?

    Express Pay can be used to pay for the following:
    • Emergency consultations
    • Day surgery
    • Inpatient bills
    • Specialist Outpatient services

    It does not apply to payment of medical reports and its related requests.

    Q3. How do I settle my bills?

    You may pre-authorise the payment of your bills using Visa and/ or Master cards.

    Q4. Is Express Pay chargeable?

    There is no administrative fee for this service.

    Q5. How do I register for Express Pay?

    Please approach any of our payment counters for the application form, and return the completed form to any of our counter staff. Alternatively, you can mail it back to us. The service will be activated at your next visit.

    Q6. Can Express Pay be used for bills other than my own?

    Yes. Please submit a separate application form for each patient.

    Q7. What if my bill exceeds the credit card limit?

    In this instance, your bill payment will be rejected by your designated credit card and our hospital will send you a bill for your payment.

    Q8. What if my outstanding amount exceeds the maximum amount that I have authorised?

    In such instances, a bill for the remaining outstanding amount will be sent to you.

    Q9. How do I change my Credit Card details?

    You may do so by completing a new Express Pay Application Form and stating your new credit card number, its expiry date and the name of the card holder. This will supercede the earlier credit card details given to our hospital.

    Q10. How can I terminate Express Pay?

    Please submit your request in writing to:

    Business Office
    Ng Teng Fong General Hospital
    1 Jurong East Street 21
    Singapore 609606

    Termination will take approximately 3 days to take into effect upon our receipt of your request.


    Your Healthcare Bill Made Simple

    To make it easier for patients to understand the healthcare charges, all public healthcare institutions* will adopt a standard bill format, progressively from April 2021 onwards.

    New Format:

    • Standardised information across all healthcare institutions and care settings.
    • Provide pre-and-post subsidy costs, and information on the various financing schemes that can help you to pay for the remaining amount.
    • Provide options on bill payment methods, including an SGQR code for online payment.
    • From 1 May 2021, NUHS patients can also access their bills and make payment via the OneNUHS mobile healthcare app for added convenience.**

    * Excludes the bills printed by self-payment kiosks at the National University Polyclinics.

    **Download the OneNUHS App now on the App Store or Google Play Store. Click here for more information on the various features available on the app.

    New Features:

    The samples below are for illustrative purposes only.

    Your actual bill may differ based on your medical treatment.

    For bill enquiries, please contact your respective healthcare institution of care. The contact information can be found at the bottom right of your bill.

    Inpatient Bill Sample with Features -

    1. A quick summary of your bill, with information on the total bill before and after government subsidy, financing schemes applied and the final amount payable.
    2. The SGQR code enables self-service payment towards the bill.
    3. A one-glance summary of the different payment options available to you.

    Click on images for a larger view.

    Outpatient Bill Sample with Features -

    1. A quick summary of your bill, with information on the total bill before and after government subsidy, financing schemes applied and the final amount payable.
    2. The SGQR code enables self-service payment towards the bill.
    3. A one-glance summary of the different payment options available to you.
    Click on images for a larger view.

    Frequently Asked Questions

    1. The new bills from different healthcare institutions offer different payment options.
    Why is this so?

    The payment options reflect in your bill are specific to the institution that you have visited/sought treatment at. If you need assistance, please contact your institution of care via the contact information at the bottom right of your bill.

    2. How do I view and pay for my bills?

    Between 19 and 30 April 2021, all NUHS patients can continue to pay for your bills via payment options reflected in your bill. They range from payment at the clinic and pharmacy counters, kiosks, AXS machines, etc.

    From 1 May 2021, as an added convenience, all NUHS patients can view and pay for their bills via the OneNUHS mobile healthcare app. Click here for more information on how to download the OneNUHS app as well as the various features available on the app.

    3. Is it safe to pay my bills via the OneNUHS App?

    The OneNUHS app is a secured platform to provide all NUHS patients with added convenience and easy access to their healthcare services and needs, including managing appointments; receiving queue number on the go; ordering of medicine balance and payment of bills.

    Click here for more information on how to download the OneNUHS app as well as the various features available on the app.

    4. What about HealthHub? Can I use this app to view and pay for my bills incurred at NUHS institutions?

    HealthHub is another secured portal by the Ministry of Health with easy access to healthcare services. You can also make payments for healthcare bills from different healthcare institutions. All payment transactions via the HealthHub will be directed to the respective public healthcare institutions through secure payment solutions.

    Visit https://www.healthhub.sg/ for more information.

    5. Who may I contact for bill queries?

    If you have any queries or need assistance, please contact your institution of care via the contact information at the bottom right of your bill.

    6. Why is the new bill printed in black and white and not in colour?

    As part of the national effort to standardise presentation of bills across all healthcare institutions and care settings, all bills were changed to black and white to facilitate a standard design and print.

    Deposit Payment

    • A deposit is required for:
      • Admission to Ward Class A and B1
      • Certain procedures in Ward Class B2 or C (due to the Medisave withdrawal limit)
    • Deposit payments can be made in cash, by NETS, local cheque or credit card (Visa, MasterCard® or American Express).
    • Patients are required to provide a Letter of Guarantee from their employer or insurance company for partial or full waiver of the deposit payment.
    • Non-resident patients are required to provide:
      • Letter of Guarantee from a local firm, a Singaporean with earning income or insurance company; OR
      • Banker's Guarantee

    Change of Ward Accommodation

    Upgrade of Ward Accommodation

    Patients may request for an upgrade of the ward accommodation, subject to availability.

    • A deposit is required if the upgrade is from a subsidised ward to a private ward.
    • All charges, except for the standard daily ward charges, incurred from the time of admission at the lower ward class until the time of the upgrade will be re-computed and charged according to the higher ward class.

    Downgrade of Ward Accommodation

    • Patients may request for a downgrade of ward accommodation, subject to availability.
    • If the patient is due for discharge within 24 hours, the request to downgrade will not be accepted.
    • A patient who requests for a downgrade from Class A or B1 ward accommodation to Class B2 or C will be required to undergo means testing, provided that the interim bill has not exceeded $15,000.
    • Downgrade of the standard daily ward charges and all service charges will only apply from the time that the patient is physically transferred to the downgraded ward.

    A patient's visit will be classified as a new consultation/visit if:

    • S/he has been discharged from the hospital without a follow-up outpatient appointment. 
    • The last outpatient appointment/visit to the hospital was more than 12 months ago.

    Patient Categories

    Outpatients will be classified as private or subsidised patients according to the following terms.

    Subsidised Patient

    A subsidised patient refers to a Singapore Citizen or Singapore Permanent Resident who has been referred to a public restructured hospital without specifying a particular specialist. The hospital will assign a specialist according to its discretion.

    The patient’s first visit to the public restructured hospital is via:

    • Referral letter from:
      • A public restructured hospital under subsidised status;
      • A public restructured hospital’s Accident & Emergency department;
      • A polyclinic; 
      • The Singapore Armed Forces
    • Discharge from inpatient ward class B2 or C

    Subsidy is only applicable for Singapore Citizens and Singapore Permanent Residents who are not existing private patients for the same medical condition.

    Private Patient

    A patient will be classified as a private patient if the visit is via/the result of:

    • Self-referral or walk-in
    • Referral letter from:
      • General Practitioner;
      • Private Hospital;
      • Public restructured hospital under private patient status and/or specifying a consultant by name;
      • Polyclinic and/or specifying a consultant by name
    • Discharge from inpatient ward class A or B1
    • Industrial accident

    Using Your Medisave to Pay the Hospital Bill for Yourself or Your Immediate Family Members

    Immediate family members refer to:

    • Spouse
    • Child
    • Parent
    • Grandparent (Your grandparent must be a Singapore Citizen or Singapore Permanent Resident)
    • Sibling (Your sibling must be a Singapore Citizen or Singapore Permanent Resident) 

    Upon your/the patient’s admission, you should inform the Admissions staff of your intent to use your Medisave to pay the hospital bill for yourself or your immediate family.

    Please bring along your:

    • NRIC OR
    • Passport OR
    • CPF membership card

    You will also need to sign a Medical Claims Authorisation Form to authorise the Central Provident Fund (CPF) Board to make a deduction from your Medisave account to pay for the hospital bill.

    Using Your Medisave to Pay the Hospital Bill for Non-immediate Family Members

    Non-immediate family members refer to:

    • Uncle
    • Aunt
    • In-law
    • Niece
    • Nephew

    You may use your Medisave to pay the hospital bill for non-immediate family members if the patient:  

    • Is a Singapore Citizen or Singapore Permanent Resident
    • Is staying in a B2 or C-class ward
    • Does not have a Medisave account
    • Has immediate family members who do not have enough Medisave funds and cannot afford to pay the hospital bill
    • Is a dependent of the Medisave account holder

    Please visit the Ministry of Health website for more information on Medisave withdrawal limits.


    MediShield Life replaced MediShield from 1 Nov 2015, and will offer:

    • Better protection and higher payouts, so that patients pay less Medisave/cash for large hospital bills 
    • Protection for all Singapore Citizens and Permanent Residents, including the very old and those who have pre-existing  conditions

    MediShield Life is a basic health insurance plan, administered by the Central Provident Fund (CPF) Board, which helps to pay for large hospital bills and selected costly outpatient treatments, such as dialysis and chemotherapy for cancer.

    MediShield Life coverage is sized for subsidised treatment in public hospitals. Those who choose to stay in a Class A/B1 wards or in a private hospital are also covered by MediShield Life. However, as MediShield Life payouts are pegged at Class B2/C wards, the MediShield Life payout will make up a small proportion of the bill only. The patient may therefore need to pay more of their bill from Medisave and/or cash.

    *Information taken from the Ministry of Health (MOH). For more information on MediShield Life benefits and how MediShield Life claims work, please visit the MOH Medishield Life website.


    Many Singaporeans have private insurance plans for hospitalisation in the form of Integrated Shield Plans (IPs).

    If you are covered by one of the following plans, you have an IP.

    IP

    IPs comprises two components:

    • The first is a MediShield Life component run by the Central Provident Board (CPF) Board. From 1 Nov 2015, MediShield Life replaced the MediShield component of your policy, to give policyholders better coverage.
    • The second is an additional private insurance coverage component run by private insurers, typically to cover Class A/B1 wards in public hospitals or private hospitals.

    If you have an IP, you are already covered by MediShield Life. MediShield Life is a component of your IP, there is no duplicate coverage.

    The private IP insurers act as a single point of contact for IP policyholders, even though they work with CPF Board back-end on premium collection and claims disbursement for the MediShield Life component. 

    *Information taken from the Ministry of Health (MOH). For more information on integrated shield Plan and how integrated shield plan claims work, please visit the MOH Medishield Life website.


    Medisave/Medishield Calculator

    The Medisave/Medishield Calculator helps you to estimate how much you can claim from Medisave and/or Medishield.

    » Medisave/Medishield Calculator

    Estimate Your Hospital Bill

    Estimate your hospital bill according to your condition, ward class, and procedures that you ill undergo.

    » Estimate Your Bill

    Schemes & Subsidies

    Singapore offers a range of schemes and subsidies for its citizens, such as Medisave, Medishield, Medifund, etc. Find out what’s available to you.

    » Find Out More