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For Patients & Visitors

Outpatient Consultation

Outpatient Consultation

As part of the heightened infection control measures, in response to limit the spread of COVID-19 (Coronavirus Disease 2019), we have stepped up our vigilance and precautionary measures. Please refer to the COVID-19 Visitor Guidelines & Safety Precautions page to find out about the measures in place.

Consultations at our clinics are strictly by appointment only.

To make, change or cancel your appointment, give us a call at +65 6716 2222 or inform us via the online appointment forms

What To Bring On The Day Of Your Consultation

Please bring along the following original documents:

  • NRIC or Birth Certificate (if you are under 15 years old) or passport (if you are a foreigner);
  • Referral letter, if you are referred by a doctor;
  • Medical Benefits Identification Documents (e.g. Civil Service Card, Medical Benefit Identification Memo or Blood Donor Card).
  • Valid work permit or employment pass and letter from your employer if you are a foreigner working in Singapore.

Registering On The Day of Your Consultation

You may self-register your clinic appointment one hour before your appointment time using the HealthHub app or at the self-registration kiosks located at Tower A, Level 2 upon arrival at the hospital.

Use of Personal Mobility Aids (PMAs)

For patients who uses personal mobility aids, please refer to our guidelines on using PMAs on our hospital premises.

You can now self-register for your clinic appointments up to one hour ahead from home or on the go.

Developed by the Ng Teng Fong General Hospital and Jurong Community Hospital to provide greater convenience to patients and reduce waiting time in the clinic – the mobile registration function, hosted on the HealthHub app, allows patients to self-register in advance and view their appointments for the day on their mobile device.

Download the app



Step-by-step guide

Step 1:

Login to the HealthHub app using your SingPass


Step 2:

Click ‘Register’ to self-register for the upcoming appointment(s) shown on the screen

‘Register’ button will only appear one hour before appointment time till 10 min after appointment


Step 3:

Answer the screening questionnaire


Step 4:

Queue number and bar code will be given after registration – key in the mobile number and click the ‘Update’ button.

You do not need to visit the clinic counter if you have registered through the mobile app. Only unsuccessful registrants are required to approach the clinic counter to register

Step4a Step

Step 5:

View your appointments for the day on your mobile device


Step 6:

An SMS will be sent to your mobile number when you are third in queue