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For Patients & Visitors

Pre-order Your Balance Medication

Pre-order Your Balance Medication

This service is only for patients who are holding prescriptions with balance uncollected medication from Ng Teng Fong General Hospital’s Specialist Outpatient Clinics.

If you do not have a prescription with balance medication(s), please contact our General Enquiries Line at 6908 2222 (24 hours).

Patients/caregivers may either opt for self-collection or home/office delivery at an additional fee.

Pick-up at Pharmacy

Home/Office Delivery


Ng Teng Fong General Hospital

Tower A, Level 2, Outpatient & Retail Pharmacy

Operating Hours:

  • Mondays – Fridays: 8.30am – 6.30pm
  • Closed on Saturdays, Sundays & PHs

Delivery Charge (Regular):

From 1 October 2023, there will be a delivery charge of $4.00 (before GST)

Delivery Time:

You can choose from 3 delivery time slots

Mondays – Fridays (excluding public holidays):

  • Morning (9am - 1pm)
  • Afternoon (2pm - 6pm)
  • Evening (7pm - 10pm)

Use the NUHS App for Medication Top-ups & Refills

Order your medication balance wherever, whenever.

The NUHS App allows patients to order their prescriptive medication top-ups and refills through the mobile application.

You can choose to have your medication delivered directly to your home, or pre-order your medications for self-collection at the pharmacy via the NUHS App. The mobile app also keeps track of your order history when you login via SingPass. 

For information on the uses of various medications and more, visit Medication Information Resource Index.

Download the NUHS App


Step-by-Step Guide

Download the NUHS App user guide for medication refill here or watch the video tutorial here.

Terms and Conditions for Medication Delivery:

  1. We no longer accept medication delivery requests through phone calls and emails. Please kindly use the following online channels to submit your medication delivery request:
    1. NUHS app (Click to download the NUHS app)
    2. Via
    3. FormSG (if you do not have SingPass) 
  2. Please ensure you have at least 2 weeks of medications before requesting a delivery.
  3. Delivery is only available within the main island of Singapore.
  4. Certain medications cannot be delivered (e.g.: controlled drugs, medications that need to be taken immediately); your pharmacist will advise accordingly.
  5. Our staff will process your request within 2 working days. Should we require any further clarifications, our staff will contact you to confirm your request. Otherwise, you will receive a confirmation SMS from us. Kindly ensure the contact number entered is correct.
  6. Delivery fee is currently waived. From 1 October 2023, there will be a delivery fee of $4.00 (before GST) per delivery.
  7. Additional fees may be charged for the following:
    1. Urgent deliveries
    2. Bulky items (ranging from $6-$20)
    3. Rescheduling of missed deliveries   
    4. Amendments to medication quantity, delivery date/time after processing ($4.00)
  8. Items delivered are non-refundable / non-exchangeable.
  9. For further enquiries, kindly contact us at 67161591 / 67161220 or email at
For pick-up at Pharmacy
Medications need to be collected within 1 calendar week of specified collection date. Thereafter, the medication order will be cancelled and longer waiting times at Pharmacy will apply.

Know Your Meds: About Medication

Learn to manage medication the video series and infogaphics. 

Know About Medication Label
Learn how to know what medication you are taking, why you are taking them, and how to take them correctly.

Download poster here

Remember How to Take Your Medication
Learn useful tips on how to remember to take your medication!

View video on YouTube

Download poster here
Remember if You Have Enough Medication
​Learn how to keep track if you have enough medication till your next appointment.
Download poster here
​Know About Storage and Expiry
Learn how to keep your medication properly, and how to spot medication that have expired or should no longer be used.

Download poster here
Know How to Create a Medication List
​Learn how to create your own medication list, to help you keep track of all your medication and stay updated with any changes.

Download poster here
Know How to Pack a Pill Box
Learn how to pack your pill box correctly.​
Download poster here