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For Patients & Visitors

TeleConsult

TeleConsult

Teleconsultation is a type of telemedicine service, where digital information and communication technologies, such as computers and mobile devices are used to deliver health-related information. It provides opportunities to make healthcare more convenient, better coordinated, and closer to home.

In a teleconsultation, patients can have consultations with doctors, nurses and allied health professionals in the comfort of their homes or at a location where privacy is assured. These virtual appointments enable patients to receive ongoing care where in-person clinic consultations are not necessary or possible.

Medications, Medical Certificates and/or memos (if any) will be issued to you by our doctors. You will receive the same level of patient care and medical attention from our healthcare professionals.

Who is eligible?

Typically first outpatient visits are conducted face-to-face in the clinic. Based on our care team's assessment, TeleConsult may be offered for the subsequent clinic consultation.

Common conditions that are non-emergency in nature can be treated via TeleConsult.

After the session, you may be required to follow up in person for additional health services. Please approach our healthcare professional who will advise on your suitability, based on your condition.

Modes of TeleConsult

  • Video* calls via Zoom
    *Access to the Internet through a smart device is required for video consultation
  • Phone call

Convenience

  • Our healthcare professionals can treat and review common medical and surgical conditions without you having to travel to our clinics
  • Medical Certificates will be sent to you
  • Have your medications delivered to your doorstep
  • Pay for your clinic appointment via one of the many payment platforms available

Time and Cost savings

  • Save time and money on travelling
  • Caregivers need not accompany you to the hospital and wait with you
  • No more waiting at the clinic and pharmacy

Safety and Privacy

  • Reduce exposure to infections while commuting and at the hospital
  • Discuss your condition with our healthcare professionals from the privacy of your own home or at a location where privacy is assured

Medication Delivery

Medications may be obtained in the following ways:

  • Self-collection at the NTFGH outpatient pharmacy (Mon to Fri, 8:30am to 7:00pm)
  • By courier delivery (at least 1 working day for urgent cases, at least 3 working days for regular service from date of request). A link will be sent to you via email and/or SMS after the TeleConsult to place the medication delivery request. Delivery times from Mon to Fri, 10:00am to 8:00pm (excluding public holidays). Delivery charges may apply.

For more information about medication home delivery, please refer to theMedication Delivery Patient Leaflet (PDF, 290KB)

Payment Options via PayCollect

After your TeleConsult session, a SMS notification will be sent with details on how to make payment. Please refer to the PayCollect Guide (PDF, 572KB)


​1. What can I expect from my TeleConsult?

Your first time seeing the doctor is usually done face-to-face in the outpatient clinic, and based on your doctors’ assessment, TeleConsult may be offered for your follow-up visit.

The TeleConsult between you and your doctor is conducted via an app called ZOOM. ZOOM provides a live and secure video connection with your doctor.

At the start of your TeleConsult, the clinic will verify your name and NRIC / FIN / Passport number. It is recommended that you have your photo identification available for verification. Also, the clinic will ask for the location which you are logging in from.

If any issues arise, your doctor will advise you what to do next.

2. How long will I have to wait for my TeleConsult?

We endeavour to keep waiting times to a minimum. Before your TeleConsult begins, the clinic will give you a phone call to make sure that you are ready to start the session.

3. If I am not in Singapore, can I access TeleConsult?

We do not encourage TeleConsult while you are outside of Singapore.

4. How do I best prepare for my TeleConsult?

Download the free ZOOM app from the Apple Store or Google Play Store to your smartphone, laptop, tablet, computer or any other device prior to the appointment day. If possible, test the app in advance.

On the day of your TeleConsult appointment, go to a quiet and well-lit area where privacy is assured. Avoid public or noisy places. This is to ensure that you have clear communication with your doctor without distraction.

If you have been self-monitoring your blood pressure, glucose, or weight, then have these records available before the start of the TeleConsult.

Instructions will be sent to you via email and/or sms regarding your scheduled appointment date and time. Follow the instructions to join the TeleConsult.

Enable the ZOOM app to access your camera and microphone. Look into the camera and talk to your doctor as you would face-to-face. Please ensure your camera is enabled and your microphone is not muted.

5. What happens after my TeleConsult?

After your TeleConsult, you may be required to follow up in person for additional services
such as:

  • Laboratory tests
  • Imaging, X-rays
  • Health screening
  • Vaccinations
  • Allied health services (e.g. physiotherapy)

6. How do I obtain medications after my TeleConsult?

Medications may be obtained in the following ways:

  • Self-collection at the NTFGH outpatient pharmacy (Mon to Fri, 8:30am to 7:00pm)
  • By courier delivery (at least 1 working day for urgent cases, at least 3 working days for regular service from date of request). A link will be sent to you via email and/or SMS after the TeleConsult to place the medication delivery request. Delivery times from Mon to Fri, 10:00am to 8:00pm (excluding public holidays). Delivery charges may apply.

On receiving your medications, you should check to ensure that:

  • Your name and last 3 digits of your NRIC on the medication package are correct.
  • The seal on your medication package is intact. If the package has been  tampered with, defaced, or torn, then reject the package and return it to the delivery personnel.
  • If the medications do not match those prescribed by your doctor, then DO NOT
    consume the medications. Contact us immediately by calling 6716-1020 (Mon to
    Fri, 8.30am to 7:00pm) or 6716-2000 (all other times), or email us at:
    JHCampus_OutpatientPharmacy@nuhs.edu.sg

7. Can I assign someone else to collect my medications on my behalf?

Yes. However, for security reasons, only the person you authorise can collect the m edications. This authorised person must provide your NRIC and drug allergy history.

8. Can I get a medical certificate?

Yes. In the event that a medical certificate is issued, you can either collect it in person at the clinic, or have it emailed to you as an encrypted file.

Last updated September 2020 


TeleConsult Patient Brochure

This brochure includes information on the modes of teleconsultation and its benefits. You can also find out more about your eligibility for teleconsultation and what you need to prepare for a teleconsultation session.

Download theNUHS TeleConsult Patient Brochure (PDF, 1.15MB) 

Consent for Video Conferencing Services by Patients

Patients eligible for TeleConsult are required to fill in a consent form.

Download the Consent form for Video Conferencing Services by Patients (PDF, 217KB)

Zoom User Guide

Download and set up the Zoom app with the Zoom User Guide for Patients (PDF, 539KB)