Medication Delivery
Medications may be obtained in the following ways:
- Self-collection at the NTFGH Outpatient & Retail Pharmacy located at Tower A, Level 2 (Mon to Fri, 8:30am to 6:30pm)
- By courier delivery
For more information about medication home delivery, please refer to the
Medication Delivery Patient Poster (PDF, 330KB) or click
here.
1. What can I expect from my TeleConsult?
Your first time seeing the doctor, nurse or allied health professional is usually done face-to-face in the outpatient clinic, and based on your doctors’ assessment, TeleConsult may be offered for your follow-up visit.
The TeleConsult between you and your doctor, nurse or allied health professional is conducted via an app called ZOOM. ZOOM provides a live and secure video connection with your doctor.
At the start of your TeleConsult, the clinic will verify your name and NRIC / FIN / Passport number. It is recommended that you have your photo identification available for verification. Also, the clinic will ask for the location which you are logging in from.
If any issues arise, your doctor, nurse or allied health professional will advise you what to do next.
2. How long will I have to wait for my TeleConsult?
We endeavour to keep waiting times to a minimum. Before your TeleConsult begins, the clinic will give you a phone call to make sure that you are ready to start the session.
3. If I am not in Singapore, can I access TeleConsult?
We do not encourage TeleConsult while you are outside of Singapore.
4. How do I best prepare for my TeleConsult?
Download the free ZOOM app from the Apple Store or Google Play Store to your smartphone, laptop, tablet, computer or any other device prior to the appointment day. If possible, test the app in advance.
On the day of your TeleConsult appointment, go to a quiet and well-lit area where privacy is assured. Avoid public or noisy places. This is to ensure that you have clear communication with your doctor without distraction.
If you have been self-monitoring your blood pressure, glucose, or weight, then have these records available before the start of the TeleConsult.
Instructions will be sent to you via email and/or sms regarding your scheduled appointment date and time. Follow the instructions to join the TeleConsult.
Enable the ZOOM app to access your camera and microphone. Look into the camera and talk to your doctor as you would face-to-face. Please ensure your camera is enabled and your microphone is not muted.
5. What happens after my TeleConsult?
After your TeleConsult, you may be required to follow up in person for additional services
such as:
- Laboratory tests
- Imaging, X-rays
- Health screening
- Vaccinations
- Allied health services (e.g. physiotherapy)
6. How do I obtain medications after my TeleConsult?
Medications may be obtained in the following ways:
- Self-collection at the NTFGH outpatient pharmacy (Mon to Fri, 8:30am to 7:00pm)
- By courier delivery. For more information about medication home delivery, please refer to the
Medication Delivery Patient Poster (PDF, 330KB) or click
here.
On receiving your medications, you should check to ensure that:
- Your name and mailing address on the medication package are correct.
- The seal on your medication package is intact. If the package has been tampered with, defaced, or torn, then reject the package and return it to the delivery personnel.
- If the medications do not match those prescribed by your doctor, then DO NOT
consume the medications. Contact us immediately by calling 6716 1591 (Mon -
Fri, 9:00am to 5:00pm) or 6908 2222 (non-working hours), or email us at:
JHCampus_OutpatientPharmacy@nuhs.edu.sg
7. Can I assign someone else to collect my medications on my behalf?
Yes. However, for security reasons, only the person you authorise can collect the m edications. This authorised person must provide your NRIC and drug allergy history.
8. Can I get a medical certificate?
Yes. In the event that a medical certificate is issued, you can log in to NUHS App and tap 'Test Results & MC' to view, collect a physical copy in person at the clinic, or have it emailed to you as an encrypted file.
Last updated April 2023
TeleConsult Patient Brochure
| This brochure includes information on the modes of teleconsultation and its benefits. You can also find out more about your eligibility for teleconsultation and what you need to prepare for a teleconsultation session.
Download the brochure here (PDF, 5.01MB) |
Step-by-step guide: TeleConsult via the NUHS App
Download the guide below:
Consent for Video Conferencing Services by Patients
Patients eligible for TeleConsult are required to fill in a consent form.
Download the
Consent form for Video Conferencing Services by Patients(PDF, 217KB)
Zoom User Guide
Download and set up the Zoom app with the
Zoom User Guide for Patients(PDF, 539KB)